can't change/cancel June trip on jetblue.com
May 27, 2020, 9:06 pm
#1
Original Poster
Join Date: Sep 2001
Location: Cambridge, Mass. USA
Programs: Former business traveler now working from home
Posts: 217
can't change/cancel June trip on jetblue.com
Back on December 16th, I booked four domestic tickets on jetblue.com for June 4 outbound, June 9 return. They were Blue Basic fares.
With the whole coronavirus situation, I've been assuming those tickets are changeable. I need to change them; but probably I should have acted sooner. jetblue.com says:
But when I go to Manage Trips, the change and cancel buttons are greyed out, with the messages "Itinerary is not eligible for change" and "Itinerary is not eligible for cancel".
Yesterday I got an email informing me of a schedule change, making the outbound flight leave two and a quarter hours earlier. But today my itinerary shows the original departure time. So I don't know what is going on or whether I can use the schedule change as reason to change the tickets.
I really need to change these tickets. Any suggestions or anything in particular I need to know before I call?
Thanks very much!
With the whole coronavirus situation, I've been assuming those tickets are changeable. I need to change them; but probably I should have acted sooner. jetblue.com says:
Customers may rebook their flights for travel through January 4, 2021 online in the Manage Trips section of jetblue.com or contact us prior to the departure time of their originally scheduled flight. Fare difference may apply. Original travel must be booked on or before May 31, 2020.
Yesterday I got an email informing me of a schedule change, making the outbound flight leave two and a quarter hours earlier. But today my itinerary shows the original departure time. So I don't know what is going on or whether I can use the schedule change as reason to change the tickets.
I really need to change these tickets. Any suggestions or anything in particular I need to know before I call?
Thanks very much!
May 28, 2020, 2:30 pm
#4
Join Date: Jul 2006
Programs: BA silver, CO
Posts: 120
But when I go to Manage Trips, the change and cancel buttons are greyed out, with the messages "Itinerary is not eligible for change" and "Itinerary is not eligible for cancel".
Yesterday I got an email informing me of a schedule change, making the outbound flight leave two and a quarter hours earlier. But today my itinerary shows the original departure time. So I don't know what is going on or whether I can use the schedule change as reason to change the tickets.
Yesterday I got an email informing me of a schedule change, making the outbound flight leave two and a quarter hours earlier. But today my itinerary shows the original departure time. So I don't know what is going on or whether I can use the schedule change as reason to change the tickets.