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Thread: can't change/cancel June trip on jetblue.com
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Old May 28, 2020 | 2:30 pm
  #4  
Philvid2
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Join Date: Jul 2006
Programs: BA silver, CO
Posts: 121
Originally Posted by MikeInMass
But when I go to Manage Trips, the change and cancel buttons are greyed out, with the messages "Itinerary is not eligible for change" and "Itinerary is not eligible for cancel".

Yesterday I got an email informing me of a schedule change, making the outbound flight leave two and a quarter hours earlier. But today my itinerary shows the original departure time. So I don't know what is going on or whether I can use the schedule change as reason to change the tickets.
I ran into this problem recently. I had to sign out and then click the acknowledge schedule change link in the email. After logging back in, the change and cancel buttons are no longer greyed out.
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