Ground Delay compensation
May 11, 2018 | 4:19 pm
#1
Original Poster
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,053
Ground Delay compensation
B6 flight 1042 on May 10 from SAV to JFK was ground delayed a total of just over 5 hours. Boarded 6:16pm and we took off at 11:30pm. We were treated very well and everyone on board took the lengthy delay in remarkably good spirits which was pretty cool. The delay was caused by ATC ground stop at JFK. I see in the customer bill of rights that delays compensation is only for controllable events. This obviously was not controllable. HOWEVER, the Bill of Rights also has a section for ground delays which does not appear to have this escape clause. Here is the wording:
Since this was not a security issue, would I be due compensation? I asked B6 and they said no because they only compensate for things they can control. That seems reasonable, but their Bill of Rights does seem to imply they are committed to provide compensation in my case, right? Or what am I missing?
Customers who experience an Onboard Ground Delay, except those necessitated by a security event, are entitled to compensation good for future travel on JetBlue:
Delay time: Compensation amount
3-4:59 hours: $100 Credit
5-5:59 hours: $175 Credit
6 +: $250 Credit
Delay time: Compensation amount
3-4:59 hours: $100 Credit
5-5:59 hours: $175 Credit
6 +: $250 Credit
Last edited by blueman2; May 11, 2018 at 9:18 pm Reason: Corrected times. Ground time was just over 5 hrs, not 6
May 11, 2018 | 6:35 pm
#3
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Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,053
On board the full time, except that after about 3 hours we went back to the gate to allow anyone who needed to get off to do so. But frankly, I was pretty comfortable the whole time. After about 2 hours they brought out water and snacks which was nice.
The pilot wanted us on board because the ground stop was randomly lifted every hour or so, and he wanted to be ready to go when it happened. In fact, one time while we were connected to the gate, they released the stop, but we could not make it off the ground in time so lost that window.
The pilot wanted us on board because the ground stop was randomly lifted every hour or so, and he wanted to be ready to go when it happened. In fact, one time while we were connected to the gate, they released the stop, but we could not make it off the ground in time so lost that window.
May 11, 2018 | 8:54 pm
#5
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Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,053
Ah. I guess. But then there should never be more than 2:59 ground delay then. Because the law requires the door to be opened after 3 hours, doesn't it? So why even list compensation for anything more than 2:59? Not disagreeing with you at all. Just sort of thinking out loud.
May 13, 2018 | 7:59 pm
#6
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Join Date: Apr 2001
Location: PSM
Posts: 69,232
Ah. I guess. But then there should never be more than 2:59 ground delay then. Because the law requires the door to be opened after 3 hours, doesn't it? So why even list compensation for anything more than 2:59? Not disagreeing with you at all. Just sort of thinking out loud.