Website continues to experience issues
Feb 29, 2016 | 6:10 am
#1
Original Poster
Join Date: Jun 2014
Location: PSC
Programs: Hilton Diamond/IHG Platinum/DL Plutononium
Posts: 1,735
Website continues to experience issues
Maybe my account is on an old system or something but I constantly have trouble going into my account and changing my seats. It's very frustrating as I only fly B6 every 2-3 months, but the website has consistently been throwing errors the last year or so....
Mar 1, 2016 | 9:58 am
#3
Join Date: Apr 2015
Posts: 40
I've had trouble switching from an EMS seat that I used points for to a regular seat (I paid for the ticket itself wish cash). I think things get complicated whenever points are involved.
I also get plagued by errors doing other simple tasks online. When I called in recently I was told that sometimes if you don't clear your browsing history/cookies errors will continue to follow you even after they are fixed by JB. Have you tried a different browser?
I also get plagued by errors doing other simple tasks online. When I called in recently I was told that sometimes if you don't clear your browsing history/cookies errors will continue to follow you even after they are fixed by JB. Have you tried a different browser?
Mar 7, 2016 | 11:05 pm
#5
Join Date: Aug 2015
Location: NYC
Programs: Marriott Platinum, JetBlue Mosaic, Hilton Silver
Posts: 714
I have not been able to check in online or via mobile since early February. Very frustrating. They actually gave away my EMS seat that I paid for in Austin last week but that's a story for another thread.