How long for points to post?
Sep 19, 2015, 1:15 pm
#2
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
I have been getting them about 5-7 days later lately. Not a huge deal except that they send a "thanks for flying" email which mentions the points. And then I go check my account and the points are not there yet. A bit annoying.
Sep 27, 2015, 10:32 am
#5
Join Date: Apr 2015
Posts: 40
Points normally post in 5-7 days, but every few months they "upgrade their systems" and it causes delays. A few months ago some people (including myself) had to wait ~ a month for points. My September 11th flight posted in the normal timeframe, but my September 14th flight hasn't posted. My guess is that they are having more IT issues.
Don't bother calling them until the 15th day because they only guarantee to post points within 14 days. I will call them on the 29th if I still don't have my points.
Don't bother calling them until the 15th day because they only guarantee to post points within 14 days. I will call them on the 29th if I still don't have my points.
Sep 29, 2015, 9:26 am
#6
Original Poster
Join Date: Apr 2004
Location: Washington, DC
Posts: 1,309
now i'm annoyed
it's been two weeks since I flew and nothing. I flew on the 15th and nothing. I also took two flights last week - one on the 21st and one on the 25th. nothing. I get that sometimes there can be a tech glitch, but this is just annoying. I fly UA a lot and their 2-3 day lag in posting miles is annoying. This is beyond.
Sep 29, 2015, 3:11 pm
#7
Join Date: Aug 2015
Location: NYC
Programs: Marriott Platinum, JetBlue Mosaic, Hilton Silver
Posts: 711
I'm still waiting for points from a MCO-JFK flight on Sep. 12. I just submitted a request and the screen I got back tells me to check back in 12 days!?! I got my points for the leg out on Sep. 8 but nothing for Sep. 12.
On another note, I've been fighting them for my AmEx Badge since July. I keep getting told that either they submitted the request or to check back in a few days. Since when is the onus on the paying customer? Terrible system.
On another note, I've been fighting them for my AmEx Badge since July. I keep getting told that either they submitted the request or to check back in a few days. Since when is the onus on the paying customer? Terrible system.
Oct 1, 2015, 7:32 pm
#9
Join Date: Jan 2005
Location: New York, NY (USA)
Programs: hardly any
Posts: 851
Flight of Sept 13, 2015: still not posted
I had a flight on Sun. Sept. 13 of this year; to date (Oct 1) the True Blue points still have not posted.
I have NEVER had an instance where flights posted in only 5 to 7 days, as claimed here.
I have NEVER had an instance where flights posted in only 5 to 7 days, as claimed here.
Oct 2, 2015, 9:33 pm
#11
Original Poster
Join Date: Apr 2004
Location: Washington, DC
Posts: 1,309
now it's ridiculous
Okay - now this is ridiculous. I've gotten credit for two flights I simply did not take - I didnt fly the flights but now I just got points for these flights I did not fly. But I have not gotten credit for the last 4 segments I took legitimately. what is wrong with this airline???
Oct 3, 2015, 10:06 am
#12
Join Date: May 2004
Location: Exclusively OMNI/PR, for Reasons
Posts: 4,188
I called the Mosaic number yesterday and asked what was going on. Apparently they're implementing a new back-end and they're roughly 1-2 weeks behind in getting the points moved over to the the new system and catching up on points that have been accrued since then.
Oct 4, 2015, 1:06 am
#13
Join Date: Jun 2012
Location: New England
Programs: American Gold, Marriott Gold, Hilton Silver
Posts: 5,638
I called the Mosaic number yesterday and asked what was going on. Apparently they're implementing a new back-end and they're roughly 1-2 weeks behind in getting the points moved over to the the new system and catching up on points that have been accrued since then.
Two flights (booked separately) taken on 9/26 did not post. One flight taken on 9/29 posted already. I have zero confidence in the system to correctly post the EMS seat points even if the flights post eventually.
Oct 4, 2015, 9:00 am
#14
Join Date: May 2004
Location: Exclusively OMNI/PR, for Reasons
Posts: 4,188
Well, my points from the 9/28 BOS->RDU flight posted within the last 24 hours, but no such luck for the 9/14 and 9/17 flights. I went ahead and submitted missing miles requests for them just to be on the safe side.
Last edited by Dodge DeBoulet; Oct 4, 2015 at 9:08 am