Just got back from a round trip mco to swf. It was my first B6 flight in about 3 years. Unfortunately our flight out was really delayed. It was supposed to depart at 7:10pm but when I checked flight status at 4pm it was delayed until 9:50. I called in and the person I talked to was great, we looked into airports within a couple hours of our ultimate destination, but couldn't make any work. We were advised to go to the airport early anyway, because the person I spoke with felt that they might pull another plane for us and didn't us to miss it.

We went and they delayed again to a posted time of 10:05pm. We boarded with the preboarding group, as we had a car seat for my youngest to get onboard and hooked up. I texted a relative that we just sat down at 10:11pm. The announced flight time was 2 hours 25min and we landed after 1 which means we actually departed around 10:35pm. We got four different stories for the delay from the lady on the phone, the ticket agent, the gate agent and the onboard crew. Once onboard, two of the 4 tv's didn't work (unfortunately including the one for the little one).

The following day, I emailed customer service regarding the delay and received a canned email saying I would hear back within 48 hours. A few hours later we received $50 credits for the four of us. The 48 hours passed and nobody ever responded to the email that I had sent, nor did the emails with the credit mention me contacting them. Additionally, they credited us for a 2-2:59 hour delay not a 3+. Is it worth contacting them again to have it corrected? I guess I am more disappointed that I never received a direct response to my initial email to them.

I really like the SWF airport and the Emb-190. We could use this route a couple times a year going to our family's vacation home instead of WN to ALB. It's a 90 min. longer drive but a much better in air product.

Confused about what you're expecting. You don't consider a travel voucher, received within hours of submitting a complaint, an adequate reply to a generic complaint about a generic delay? Personal apologies are not really de rigeur in the airline business. It also doesn't seem worth it for JetBlue to pay people to craft custom responses to each complaint about things that go wrong on a typical day. On other airlines, you might get a canned reply without the travel voucher, so I'd be happy with that personally.

Also, delays are calculated by arrival time, not departure time, so my guess is that your delay was under 3 hours.