Just got back from a round trip mco to swf. It was my first B6 flight in about 3 years. Unfortunately our flight out was really delayed. It was supposed to depart at 7:10pm but when I checked flight status at 4pm it was delayed until 9:50. I called in and the person I talked to was great, we looked into airports within a couple hours of our ultimate destination, but couldn't make any work. We were advised to go to the airport early anyway, because the person I spoke with felt that they might pull another plane for us and didn't us to miss it.

We went and they delayed again to a posted time of 10:05pm. We boarded with the preboarding group, as we had a car seat for my youngest to get onboard and hooked up. I texted a relative that we just sat down at 10:11pm. The announced flight time was 2 hours 25min and we landed after 1 which means we actually departed around 10:35pm. We got four different stories for the delay from the lady on the phone, the ticket agent, the gate agent and the onboard crew. Once onboard, two of the 4 tv's didn't work (unfortunately including the one for the little one).

The following day, I emailed customer service regarding the delay and received a canned email saying I would hear back within 48 hours. A few hours later we received $50 credits for the four of us. The 48 hours passed and nobody ever responded to the email that I had sent, nor did the emails with the credit mention me contacting them. Additionally, they credited us for a 2-2:59 hour delay not a 3+. Is it worth contacting them again to have it corrected? I guess I am more disappointed that I never received a direct response to my initial email to them.

I really like the SWF airport and the Emb-190. We could use this route a couple times a year going to our family's vacation home instead of WN to ALB. It's a 90 min. longer drive but a much better in air product.