EMS question
#2


Join Date: May 2008
Location: new york
Programs: trueblue ,mileageplus skymiles, hilton honors silver
Posts: 966
EMS seats
I have seen FA's kick out people who did not purchase EMS seats. As someone who pays money for these seats I was ready to applaud the FA's in this case.
#4
Join Date: Dec 2009
Location: Orlando, FL
Posts: 145
#6
Join Date: May 2006
Location: NJ & FL (soon to be just FL)
Posts: 219
When using JB, always buy EMS.
Have never been on a flight where the FA has allowed a non-paying flyer to sit in EMS, even when there has been 11 MT seats (mine being used). Have even asked for my wife to sit by me (she is much smaller and never puts her seat back - so we say the $$ and she usually sits 1 row behind) and FA has informed me that they are only for paying customers..........which is great.
Have never been on a flight where the FA has allowed a non-paying flyer to sit in EMS, even when there has been 11 MT seats (mine being used). Have even asked for my wife to sit by me (she is much smaller and never puts her seat back - so we say the $$ and she usually sits 1 row behind) and FA has informed me that they are only for paying customers..........which is great.
#8
Join Date: Apr 2006
Programs: jetBlue TrueBlue, Marriott Rewards, Hilton Honors Diamond
Posts: 2,164
We do protect our EMS seats and those customers who have paid extra to have the space and early boarding. I just had an issue the other day and I double checked our policy and our policy is to politely inform the customer who sat in the EMS section w/o paying that these are premium seats and that they may sit there is they would like however there is a charge associated with it. I am always polite with the customers as some just don't know about it and I try to offer a different seat to them as many are looking for 2 seats that are empty so that they can spread out and i don't blame them and usually I can help them out. That being said, I am very protective of those seated in our premium seats. You have paid extra to have the ability to sit there and i'm going to make sure you get the full worth of those seats.




