JetBlue res system still terrible
Dec 27, 2010, 10:32 pm
#17
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Hello from Manhattan where from out my window (10th floor) I see 3 foot drifts of snow and not very nice conditions. It was a wild night of white out snow including thunder and lightening in the midst of it.
A good friend is stuck at DTW and frankly I'm completely shocked by DL. He's attempted to call them for 24 hours and they've stopped accepting calls, period. They say, "Call back." When he attempts to pull up his reservation online with his record locator he can't get access because the website must be overwhelmed.
This from the world's largest airline? You have got to be kidding me. I can't believe when he calls reservations he is told to call back and gets hung up on. One time he tried to get through and they said there was a 2 hour wait but it then disconnected him. And to not be able to see your record online because their servers can't handle the traffic? Something is terribly wrong at DL that this, not the largest storm by any means, revelaed.
Needless to say my friend is furiously calling me where I'm trying to help all I can. He just showed up at DTW and there are 2 agents working reprotections and there are, he counted, over 95 people on two different lines. This at a DL hub? WOW... shameful for an operation of their size.
A good friend is stuck at DTW and frankly I'm completely shocked by DL. He's attempted to call them for 24 hours and they've stopped accepting calls, period. They say, "Call back." When he attempts to pull up his reservation online with his record locator he can't get access because the website must be overwhelmed.
This from the world's largest airline? You have got to be kidding me. I can't believe when he calls reservations he is told to call back and gets hung up on. One time he tried to get through and they said there was a 2 hour wait but it then disconnected him. And to not be able to see your record online because their servers can't handle the traffic? Something is terribly wrong at DL that this, not the largest storm by any means, revelaed.
Needless to say my friend is furiously calling me where I'm trying to help all I can. He just showed up at DTW and there are 2 agents working reprotections and there are, he counted, over 95 people on two different lines. This at a DL hub? WOW... shameful for an operation of their size.
Dec 28, 2010, 7:28 am
#18
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Maybe so, but our response today is just embarassing. We're cancelling flights left and right for lack of crews, and there was zero ability by crew services to re-stage the fleet or crews for resumption of service. There also has been zero attempt to run extra sections to move people. To our customers, sorry. Clearly our infrastructure is not yet robust enough to recover from this type of event.
Dec 28, 2010, 12:08 pm
#19
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Dec 28, 2010, 12:17 pm
#20
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Maybe so, but our response today is just embarassing. We're cancelling flights left and right for lack of crews, and there was zero ability by crew services to re-stage the fleet or crews for resumption of service. There also has been zero attempt to run extra sections to move people. To our customers, sorry. Clearly our infrastructure is not yet robust enough to recover from this type of event.
Dec 28, 2010, 1:51 pm
#21
Join Date: Aug 2004
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Posts: 946
Maybe so, but our response today is just embarassing. We're cancelling flights left and right for lack of crews, and there was zero ability by crew services to re-stage the fleet or crews for resumption of service. There also has been zero attempt to run extra sections to move people. To our customers, sorry. Clearly our infrastructure is not yet robust enough to recover from this type of event.
Dec 28, 2010, 1:54 pm
#22
Join Date: Aug 2004
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Posts: 946
Here's the thing. I've been hearing this for years. After the Valentine's Day Massacre B6 supposedly upgraded all their systems to make sure this type of lack of communication wouldn't happen again. But it has happened again. It's gotten to the point that you just can't trust B6 if there is any risk of IROPS.
http://www.flyertalk.com/forum/conti...verloaded.html
Dec 28, 2010, 3:06 pm
#23
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Dec 28, 2010, 4:01 pm
#24
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These are *responses* to people who wish to bring other airlines into the fold. You'll note that the OP makes no claims about any other airline except JetBlue.
Dec 29, 2010, 8:43 am
#25
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Not an argument. It's like saying: I failed my high school test, but at least I'm not doing any worse than several other kids in the class.
B6 could strive to be the best airline in the world. That means having back-up plans in case there is a big snow storm.
Suggestion: look into scheduling. Example: suppose a plane goes BOS-MCO-CUN. Due to snow storm, BOS-MCO will be canceled therefore by extension MCO-CUN as well. If you would schedule BOS-MCO-BOS and MCO-CUN-MCO with two planes, BOS-MCO would have been canceled but not MCO-CUN-MCO. @:-)
B6 could strive to be the best airline in the world. That means having back-up plans in case there is a big snow storm.
Suggestion: look into scheduling. Example: suppose a plane goes BOS-MCO-CUN. Due to snow storm, BOS-MCO will be canceled therefore by extension MCO-CUN as well. If you would schedule BOS-MCO-BOS and MCO-CUN-MCO with two planes, BOS-MCO would have been canceled but not MCO-CUN-MCO. @:-)
Dec 29, 2010, 9:02 am
#26
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My brother *still* can't get a call into B6 to get his ticket refunded. The attitude seems to be "we're trying, sorry." Unfortunately, that's not good enough. 
Dec 29, 2010, 9:03 am
#27
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Dec 29, 2010, 10:11 am
#28
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Seems that mandatory overtime is helping.
Dec 29, 2010, 10:29 am
#29
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FWIW, I just called right now and got the "call back" message.
Dec 29, 2010, 12:55 pm
#30
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