magiciansampras

Family members have had their flights proactively cancelled for tomorrow.

Can't get ahold of reservations because they're "too busy" to take their call.

This is the Valentine's Day massacre all over again. I thought the airline apologized and learned from their disgraceful reservation system joke? What gives?

magiciansampras

Update: 3 hours later and my family can still not get connected to the 800 number to rebook their flights.

I thought B6 fixed their systems after the Massacre. What a joke.

amejr999

It's not a res system issue, it's a call center issue. More people calling than they have phone lines. Try the non-elite number for any other airline, it's impossible to get through to any of them.

Try DMming Jetblue on Twitter with your PNR.

magiciansampras

False. My brother got through to US Air on try #1 and purchased new tickets for Wednesday.

Screw JetBlue.

caphis

Not false. There are more people calling than there are people taking calls, it's as simple as that.

magiciansampras

The false part is that good airlines don't have the capacity to deal with this either. That's wrong. They do. JetBlue does not. Nor have they ever had the capacity to act like a real airline.

Call United right now. You'll be on hold and then talk to someone. Then call JetBlue. You'll hear that they're too busy to answer the phone. Give me a break.

I thought JetBlue pledged to get better?

amejr999

Try DL or CO, both of which have major operations in NYC. I can't get them to pick up.

magiciansampras

Already did. My brother was able to get through to DL at 11am this morning. Was on hold for about 15 minutes, but they answered his call.

defiance96

Why can't you rebook through the website and/or see what they have already been proactively been rebooked on? Why does any of this require you to talk to a person anyway?

magiciansampras

They weren't proactively booked on squat. And there is no option to rebook online. They tried.

defiance96

Quite honestly, this would be my primary complaint At some point after the February meltdown, the funcitonality allowed for rebooking on the web for effected flight. This sounds like a technology regression.

If you couldn't get through to a person, but the website was functional for rebooking, I would have less sympathy. But hearing the web/rebooking function isn't even an option: That is just sad.

magiciansampras

That's my gripe too. It's no biggie if you can't talk to an [agent] if you are given rebooking options online. But alas, that seems not to be the case.

bmg42000

There is a thread on the co forum on the same issue. Does anyine know if aa allows rebooking via the website for wx issues? I wonder if this is a sabre issue? Btw. B6 had allowed people to change their flights on saturday.

amejr999

That I agree with-- this functionality went away after the Sabre transition and never came back. Inexcusable IMO.

TomT

Greetings:

I thought I would try Jetblue after making a mistake on a return date.

We had a 6:40 AM flight BOS-PBI.......rolled in to Ter C in BOS ,thought a fire sale was on, checked the flights....canceled! No storm yet...just no plane....lines around and out the door....no floor help......called Jetblue, parden me attempted to call Jetblue, 45 min wait or "not taking calls".

Mrs T kept calling, my son picked us up again and I booked a Wed flight on JB on my lap top, not rebooked just another flight.........we put phone on speaker and an hour later still had no connection........we fly on Wed and then will forget Jetblue!

(By the way we called Delta and got them almost right away,they offered a flight in two hours but the cost would not "fly" with Mrs T)

I am not .....ing about the flight being canceled but I do wonder ....but, it could have been coming from the North Pole or what have you....but...the airport and the phone......Forget it.......My mother would say"you get what you pay for"....sometimes!