Customer BOR question
Aug 1, 2010 | 4:51 pm
#1
Original Poster
Join Date: Aug 2005
Location: SFO
Programs: Some kind of status on AA and UA
Posts: 1,271
Customer BOR question
I received a call at 4am - my 6:30am flight was cancelled. They were unable to rebook me for my same-day return in a way which was sane, so refunded my ticket. Doesn't the Customer BOR guarantee me something other than my money back? Irritating situation, since it forced me to book a premium ticket on another carrier to make my meeting... and $50 or whatever won't do much to convince me to ever use Jetblue for business travel... but since I like them for leisure, it's worth asking. Incidentally, I posed this to their agents, who keep insisting that *I* cancelled the trip (even though they cancelled the flight).
Aug 1, 2010 | 5:15 pm
#2
Join Date: May 2008
Location: new york
Programs: trueblue ,mileageplus skymiles, hilton honors silver
Posts: 966
rebooking
I received a call at 4am - my 6:30am flight was cancelled. They were unable to rebook me for my same-day return in a way which was sane, so refunded my ticket. Doesn't the Customer BOR guarantee me something other than my money back? Irritating situation, since it forced me to book a premium ticket on another carrier to make my meeting... and $50 or whatever won't do much to convince me to ever use Jetblue for business travel... but since I like them for leisure, it's worth asking. Incidentally, I posed this to their agents, who keep insisting that *I* cancelled the trip (even though they cancelled the flight).
If JetBlue cancels a flight within 4 hours of scheduled departure and the cancellation is due to a Controllable Irregularity, JetBlue will also provide the customer with a $50 Credit good for future travel on JetBlue.
The key is what does Controllable Irregularity mean . I would submit a speak up (from jetblue.com ) and if you got an E-mail saying your flight is cancelled I would include a copy of that (to show that they cancelled the flight). I would definitely try to get the 50$ credit .
Of course if they could do interlining for irrops it may help the customer (but hurt the bottom line) .
Aug 1, 2010 | 6:27 pm
#3
Join Date: Jan 2008
Programs: Marriott Titanium, Hilton Gold
Posts: 428
I received a call at 4am - my 6:30am flight was cancelled. They were unable to rebook me for my same-day return in a way which was sane, so refunded my ticket. Doesn't the Customer BOR guarantee me something other than my money back? Irritating situation, since it forced me to book a premium ticket on another carrier to make my meeting... and $50 or whatever won't do much to convince me to ever use Jetblue for business travel... but since I like them for leisure, it's worth asking. Incidentally, I posed this to their agents, who keep insisting that *I* cancelled the trip (even though they cancelled the flight).