I received a call at 4am - my 6:30am flight was cancelled. They were unable to rebook me for my same-day return in a way which was sane, so refunded my ticket. Doesn't the Customer BOR guarantee me something other than my money back? Irritating situation, since it forced me to book a premium ticket on another carrier to make my meeting... and $50 or whatever won't do much to convince me to ever use Jetblue for business travel... but since I like them for leisure, it's worth asking. Incidentally, I posed this to their agents, who keep insisting that *I* cancelled the trip (even though they cancelled the flight).