JetBlue Wins JD Power Award
Jun 8, 2010, 6:35 am
#1
Original Poster
Join Date: Apr 2006
Programs: jetBlue TrueBlue, Marriott Rewards, Hilton Honors Diamond
Posts: 2,164
JetBlue Wins JD Power Award
Jun 8, 2010, 8:39 am
#2
Join Date: May 2008
Location: new york
Programs: trueblue ,mileageplus skymiles, hilton honors silver
Posts: 965
Reservation experiance
Last edited by bmg42000; Jun 8, 2010 at 8:41 am Reason: pressed wrong key
Jun 8, 2010, 9:23 am
#3
Original Poster
Join Date: Apr 2006
Programs: jetBlue TrueBlue, Marriott Rewards, Hilton Honors Diamond
Posts: 2,164
We looked over the matrix and all the scoring (for 2009) while at recurrent and the one thing that I think won it for us was the inflight crew (honking my own horn there 
) and the new planes. The other categories we lagged behind the others. I was not expecting to win it this year just based on the JFK runway construction and the Sabre switch over.
) and the new planes. The other categories we lagged behind the others. I was not expecting to win it this year just based on the JFK runway construction and the Sabre switch over.
Jun 8, 2010, 10:34 am
#4
A FlyerTalk Posting Legend
Join Date: Apr 2001
Location: PSM
Posts: 69,232
And other than the hold times for calling in the Sabre change actually went pretty smoothly. We can all gripe about things that aren't great with it but the fact remains that there were no significant service outages or major flight cancellations as part of the effort. That alone is quite significant for such a migration.
Jun 8, 2010, 11:04 am
#5
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,848
..and yesterday, I only waited for two minutes to get through to TrueBlue. Within a couple of months when Old True Blue is officially put to rest, this should improve as well. Traffic was up nearly 10% in May, so things are looking up.