FlyerTalk Forums - View Single Post - JetBlue Wins JD Power Award
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Old Jun 8, 2010, 10:34 am
  #4  
sbm12
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Join Date: Apr 2001
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Originally Posted by JetBlueFA
I was not expecting to win it this year just based on the JFK runway construction and the Sabre switch over.
The runway construction hasn't really screwed you guys that badly; the weather has mostly cooperated and the number of days with significant ops issues was pretty low. Plus the survey wrapped up in April so recent things didn't contribute to the rankings.

And other than the hold times for calling in the Sabre change actually went pretty smoothly. We can all gripe about things that aren't great with it but the fact remains that there were no significant service outages or major flight cancellations as part of the effort. That alone is quite significant for such a migration.
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