Attracting More Tourists
#46
Moderator: Mileage Run, InterContinental Hotels
Join Date: May 2004
Posts: 5,918
What places are these tourists supposed to visit, when will they come, and where are they supposed to stay? Occupancy rates in the major tourist areas (Tokyo, Kyoto, etc) are sky high, especially during the peak season. Will these additional foreign visitors in reality just replace domestic tourists, whose numbers will falter due to demographic and purchasing power decline, or are we talking about beds for an additional 20 million people?
I've visited Japan perhaps 5 dozen times, and I've brought a total of perhaps 2-3 dozen people with me (family, friends, colleagues), and talked many more into visiting into their own. As others have pointed out, Japan has a reputation as expensive (which it can, but doesn't have to be), and difficult. Heck, look at travel guides and even hotel forums here on FT: How often have you read the advice to stay near the Yamanote line, because it goes everywhere you need to be, and everything else is too complicated?
Of course, a lot of these warnings have no basis in fact, but still: somehow, Japan makes it hard for foreign visitors. Last year, my former boss and her husband finally visited (after years of me pushing them to do so). Japan, on paper, is an ideal destination for them: They are into landscaped gardens and post-retirement started farming exotic trees. They loved the Japanese gardens, but couldn't figure out ATMs and restaurants. They hated that there's nowhere to sit and enjoy, and that you have to carry your trash around all day. On day 5, they were down to a few thousand yen and had essentially resorted to living off convenience store food. She emailed me in panic, and I explained that they had to go to the large department stores for restaurants (usually on the top floors) or snacks (basement). For whatever reason, they found regular restaurants on the streets very unwelcoming and hard to navigate. As much as they loved the gardens, they have no plans to ever return. They've told their friends about this experiences, so Japan will probably miss out on a dozen+ wealthy older Portlanders. I guess what these tourist officials should think about is: what can be done to change the story from "the gardens were amazing, but everything was so complicated" to "the gardens were amazing, you gotta see them"?
I also am reminded of one of my parents' trips to Japan. One night, they were tired, so they decided to eat at the hotel restaurant. The menu translation was funky, so somehow my dad ordered a main course that consisted of one large shrimp, served beautifully on a bed of seaweed, for 32 Euros. He must have told this story 100 times; it always causes laughter, but probably has reinforced in quite a few of his friends the idea that Japan is expensive and weird.
Beyond all these practical issues and stereotypes, there's the question of what Japan can do to funnel tourists to the dying countryside and smaller towns. Some of which are spectacularly beautiful, and some looking like they were beaten thoroughly with an ugly stick, and all fairly hard to navigate unless you're into Japan. Those places would benefit most from a tourist influx, while also keeping the hordes at bay in the more popular places. How it can be accomplished, I have no idea.
I've visited Japan perhaps 5 dozen times, and I've brought a total of perhaps 2-3 dozen people with me (family, friends, colleagues), and talked many more into visiting into their own. As others have pointed out, Japan has a reputation as expensive (which it can, but doesn't have to be), and difficult. Heck, look at travel guides and even hotel forums here on FT: How often have you read the advice to stay near the Yamanote line, because it goes everywhere you need to be, and everything else is too complicated?
Of course, a lot of these warnings have no basis in fact, but still: somehow, Japan makes it hard for foreign visitors. Last year, my former boss and her husband finally visited (after years of me pushing them to do so). Japan, on paper, is an ideal destination for them: They are into landscaped gardens and post-retirement started farming exotic trees. They loved the Japanese gardens, but couldn't figure out ATMs and restaurants. They hated that there's nowhere to sit and enjoy, and that you have to carry your trash around all day. On day 5, they were down to a few thousand yen and had essentially resorted to living off convenience store food. She emailed me in panic, and I explained that they had to go to the large department stores for restaurants (usually on the top floors) or snacks (basement). For whatever reason, they found regular restaurants on the streets very unwelcoming and hard to navigate. As much as they loved the gardens, they have no plans to ever return. They've told their friends about this experiences, so Japan will probably miss out on a dozen+ wealthy older Portlanders. I guess what these tourist officials should think about is: what can be done to change the story from "the gardens were amazing, but everything was so complicated" to "the gardens were amazing, you gotta see them"?
I also am reminded of one of my parents' trips to Japan. One night, they were tired, so they decided to eat at the hotel restaurant. The menu translation was funky, so somehow my dad ordered a main course that consisted of one large shrimp, served beautifully on a bed of seaweed, for 32 Euros. He must have told this story 100 times; it always causes laughter, but probably has reinforced in quite a few of his friends the idea that Japan is expensive and weird.
Beyond all these practical issues and stereotypes, there's the question of what Japan can do to funnel tourists to the dying countryside and smaller towns. Some of which are spectacularly beautiful, and some looking like they were beaten thoroughly with an ugly stick, and all fairly hard to navigate unless you're into Japan. Those places would benefit most from a tourist influx, while also keeping the hordes at bay in the more popular places. How it can be accomplished, I have no idea.
#47
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
I've visited Japan perhaps 5 dozen times, and I've brought a total of perhaps 2-3 dozen people with me (family, friends, colleagues), and talked many more into visiting into their own. As others have pointed out, Japan has a reputation as expensive (which it can, but doesn't have to be), and difficult. Heck, look at travel guides and even hotel forums here on FT: How often have you read the advice to stay near the Yamanote line, because it goes everywhere you need to be, and everything else is too complicated?
Even the guidebooks for Japan get the basics hopelessly wrong.
The only policy-type change I would like to see is the lifting of restrictions on solo travelers at ryokans. Finding ryokans that take singles can be tricky—there just aren't that many, though at least Rakuten lets you filter for them. I realize that single supplements aren't unique to Japan but they still make solo travel outside the big cities trickier than it needs to be, unless I stick to business hotels.
#49
Join Date: Mar 2012
Posts: 536
The only policy-type change I would like to see is the lifting of restrictions on solo travelers at ryokans. Finding ryokans that take singles can be tricky—there just aren't that many, though at least Rakuten lets you filter for them. I realize that single supplements aren't unique to Japan but they still make solo travel outside the big cities trickier than it needs to be, unless I stick to business hotels.
#50
On the other hand practically per person pricing structure of business hotels is extremely solo traveller friendly compared to many other countries. It is actually one thing worth mentioning if trying to attract tourists. Of course business hotels aren't exactly luxurious but especially when traveling solo I just really need basics. And you get the basics for a very reasonable price.
#51
Join Date: Mar 2012
Location: Boulder
Programs: AA Plat, CX Silver
Posts: 2,361
On the other hand practically per person pricing structure of business hotels is extremely solo traveller friendly compared to many other countries. It is actually one thing worth mentioning if trying to attract tourists. Of course business hotels aren't exactly luxurious but especially when traveling solo I just really need basics. And you get the basics for a very reasonable price.
#53
Join Date: Sep 2011
Posts: 161
When you think about the history of Japan, this is actually kind of an unbelievable thing. There is no cultural history of burgers or french fries in Japan. This is entirely American, yet they do it almost exactly the same as we do. And there it is, all over modern Japan. It would be like somebody opening a chain of udon restaurants all over the US, and it not only being just like the real thing, but also incredibly popular nationwide!
Ditto for baseball - fewer home runs, more small ball, but a lot of Americans play in Japan and vice versa, because it's basically the same game.
Japan is about as westernized as I hope it ever becomes, though that's probably not a wish that will come true. I admit that I probably wouldn't like it as much if it was still entirely Asian-influenced - I do like a lot of Japanese rock music (another American import), Japanese anime (influenced by Disney and other western art), and fashion (influenced by alternative western fashions, or even historical western fashions). But the more western influence there is, the less uniquely Japanese spin gets put on each import, because there's just less unique about Japan to begin with.
I guess I like some balance; my first time there, everything felt familiar but somehow totally new. The balance between western influence and "Japaneseness" was just right for me and what I was looking for in a tourist destination. With each successive visit, I feel there's less "new" or different about Japan; it feels like just going to a different region of the United States, albeit one where I can't understand much of the speech. Part of that's probably just me getting used to it, but I also feel like it's become more Americanized even in the 16 years I've been visiting. And there are definitely a lot more tourists than there were back then. (I'm one myself, so I'm not saying "I hate tourists!" But I do feel like Japan has lost more of its uniqueness in trying to attract more of them.)
I realize different people will have a different idea of the right balance between new and familiar for themselves. It's probably true that most western tourists would be happier if Japan was even more westernized. And that's not "wrong" any more than my feeling that it should have about equal balance between western and traditional influences is "right". I just personally would be sad if it gets much more westernized than it already is.
#55
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 17,460
where are the hotel rooms? Or do they plan to have only group tours and get them sleep in those abandoned hotels littered outside major cities? Or drop all bnb restrictions?
70,000 a night at an APA hotel (known for having the smallest rooms among business hotel chains) in Kyoto during cherry blossom, 2 years in a row. OK
70,000 a night at an APA hotel (known for having the smallest rooms among business hotel chains) in Kyoto during cherry blossom, 2 years in a row. OK
You don't need hotels, you don't need restaurants. You just need thousands of jim-crack tourist shops selling junk to daytrippers.
#56
Join Date: Aug 2008
Programs: HHonors Gold, Marriott Lifetime Gold, IHG Gold, OZ*G, AA Gold, AS MVP
Posts: 1,874
My thoughts:
1. Lots of people seem to ask about getting and loading Suica/PASMO/etc with a credit card. JR East should work on an English-language Mobile Suica app compatible with more phones (because I'm pretty sure NFC is backwards-compatible with what they use) and re-enabling foreign Visa/MC support in the app.
2. I've not had major issues with trash, but that's because when I visit, I stop at convenience stores to toss things in their bins if I've still got at least half of my day ahead of me. Apparently that's now how it's supposed to work?
3. It seems that every other time I fly into KIX, I end up waiting over an hour to get through Immigration, and while I haven't entered through NRT in a while, apparently things get bad over there too. Perhaps frequent visitors should be allowed to register for the automated gates like in HKG.
1. Lots of people seem to ask about getting and loading Suica/PASMO/etc with a credit card. JR East should work on an English-language Mobile Suica app compatible with more phones (because I'm pretty sure NFC is backwards-compatible with what they use) and re-enabling foreign Visa/MC support in the app.
2. I've not had major issues with trash, but that's because when I visit, I stop at convenience stores to toss things in their bins if I've still got at least half of my day ahead of me. Apparently that's now how it's supposed to work?
3. It seems that every other time I fly into KIX, I end up waiting over an hour to get through Immigration, and while I haven't entered through NRT in a while, apparently things get bad over there too. Perhaps frequent visitors should be allowed to register for the automated gates like in HKG.
#57
Join Date: Sep 2011
Posts: 161
Part of this has to do with the way trash is collected in Japan, and the myriad regulations regarding it. So how you treat your trash is just another way you need to be polite to others, and not make them deal with your garbage.
This isn't why there are no public garbage cans, though; that's because of terrorism.
#58
In 1995, way before my first visit to Japan - but shortly after the sarin attacks - I recall being amused by a Japanese tourist in Yellowstone who went to great strides to get photos of rubbish bins.
#59
Join Date: Feb 2013
Location: Beantown! (BOS)
Programs: AA PtPro (2 MM); Hilton Diamond; Hertz President Cr; DL SkyMiles; UA MileagePlus
Posts: 3,438
#60
Join Date: Feb 2013
Location: Hilton, Hyatt House, Del Taco
Posts: 5,380
They pretty much are, though, with some very minor differences. For example, McDonald's in Japan doesn't offer "extra large" meals, but they do have teriyaki burgers in addition to the standard American stuff. These may be "modifications" but it's not like an American would find Japanese McDonald's unfamiliar. It is still basically the exact same restaurant with mostly the same food. You can go in there and order your #3 and it will be the same as a #3 in America. Maybe the actual number will be different.
When you think about the history of Japan, this is actually kind of an unbelievable thing. There is no cultural history of burgers or french fries in Japan. This is entirely American, yet they do it almost exactly the same as we do. And there it is, all over modern Japan. It would be like somebody opening a chain of udon restaurants all over the US, and it not only being just like the real thing, but also incredibly popular nationwide!
Ditto for baseball - fewer home runs, more small ball, but a lot of Americans play in Japan and vice versa, because it's basically the same game.
When you think about the history of Japan, this is actually kind of an unbelievable thing. There is no cultural history of burgers or french fries in Japan. This is entirely American, yet they do it almost exactly the same as we do. And there it is, all over modern Japan. It would be like somebody opening a chain of udon restaurants all over the US, and it not only being just like the real thing, but also incredibly popular nationwide!
Ditto for baseball - fewer home runs, more small ball, but a lot of Americans play in Japan and vice versa, because it's basically the same game.
Family restaurants are completely different. Again, totally different menu with much more eclectic offerings, better service, extensive drink bars.
Depending on which brands you're talking about, yes it's pretty similar between US and Jpn. Wendy's had almost identical offerings in Jpn as in the States, and I wonder if that's the reason they failed in Jpn. McDonald's... well, a lot of things are similar, but there's more than minor differences between US and Jpn. In addition to teriyaki burger, McDonald Jpn also has had things like ebi burger and iced coffee as far back as I can remember, and they almost always have one or two limited-time items unique to Jpn (eg, ebi guratan burger, kalbi burger, etc). Plus the execution is different... in the US, you're gonna see brown semi-rotten lettuce in the burger all the time; you don't get that often in Jpn.
Baseball rules may the same, but the game atmosphere is very different and so are the concessions.
But ask a Japanese person and most would tell you they wouldn't do that - those trash cans are for stuff you buy at that convenience store. Your own trash you're supposed to carry around with you until you get to a trash can that's "yours", whether that's at home, work, or your hotel. Or you can of course use one of the few public trash cans. The convenience store trash can is theirs, so it's for their trash. Everybody puts their trash in their own can.
Part of this has to do with the way trash is collected in Japan, and the myriad regulations regarding it. So how you treat your trash is just another way you need to be polite to others, and not make them deal with your garbage.
Part of this has to do with the way trash is collected in Japan, and the myriad regulations regarding it. So how you treat your trash is just another way you need to be polite to others, and not make them deal with your garbage.
I myself use konbini as a trash receptacle, and so does all my family in Jpn. I don't feel bad about doing it since I'm just throwing away a few little things and I'm stopping by to make a purchase. One should not be bringing in garbage from home, and I certainly don't do that, but there're actually people who do it. If you look inside konbini garbage bins, you'll often see plastic bags filled with garbage. And it's not seldom that I see people stop into konbini just to throw away stuff and then take off without shopping. Huge disservice to the konbini, who has to not only pay for the disposal but also sort out trash.