Can I get a refund on Business Special fare that was turned into a Business Flex?
Mar 20, 2024, 9:21 pm
#1
Original Poster
Join Date: Jun 2017
Location: SEA
Programs: BA GGL, Hyatt Globalist, HH Diamond, Marriott Gold
Posts: 190
Can I get a refund on Business Special fare that was turned into a Business Flex?
I book business fares typically as soon as possible for my travel dates, so roughly a year out.
My original flights were Business Special I class fares that were non-refundable.
I had to pull in the dates by a week recently and had to switch up my itinerary to Business Flex. Outbound is still I class but return is D class.
Now there is a chance I can't even go on this trip.
My new booking says: Cancellation/Refund** No charge
** For refunds after departure, the refunded amount will be based only on the partial (unused) ticket value, which may result in no refund value.
Does this mean I can get a full refund? Note these were issued by JAL Vancouver.
If so it seems like a loophole. If you need to cancel a non-refundable ticket and get a refund, simply turn it into a (business) flex ticket and cancel.
My original flights were Business Special I class fares that were non-refundable.
I had to pull in the dates by a week recently and had to switch up my itinerary to Business Flex. Outbound is still I class but return is D class.
Now there is a chance I can't even go on this trip.
My new booking says: Cancellation/Refund** No charge
** For refunds after departure, the refunded amount will be based only on the partial (unused) ticket value, which may result in no refund value.
Does this mean I can get a full refund? Note these were issued by JAL Vancouver.
If so it seems like a loophole. If you need to cancel a non-refundable ticket and get a refund, simply turn it into a (business) flex ticket and cancel.
Mar 20, 2024, 9:31 pm
#2
Join Date: Dec 2002
Location: Tokyo, Japan
Programs: JAL Global Club & oneworld Sapphire, ANA SFC & Star Alliance Gold
Posts: 3,759
My experience is that when you have different fare classes (with different restrictions) on the outbound and return, the more restrictive set of rules applies to the whole itinerary. But you should call and find out.
Mar 20, 2024, 9:41 pm
#3
Original Poster
Join Date: Jun 2017
Location: SEA
Programs: BA GGL, Hyatt Globalist, HH Diamond, Marriott Gold
Posts: 190
Thanks. To make this clearer this is the ticket confirmation I got.
It certainly implies the outbound I class is refundable.
Curious if anyone has done this. Bought a non-refundable, changed it and ended up with a flex fare and was able to get it refunded.
It certainly implies the outbound I class is refundable.
Curious if anyone has done this. Bought a non-refundable, changed it and ended up with a flex fare and was able to get it refunded.
Mar 20, 2024, 10:50 pm
#4
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,355
You should have a look at the detailed fare rules in manage booking or call JAL to confirm. There is typically caveat in the detailed rules, that if you change in to a flexible fare class, the original part of the fare remains non-refundable, but the extra fare paid will be refundable. But the devil is in the details.
Mar 20, 2024, 10:55 pm
#5
Original Poster
Join Date: Jun 2017
Location: SEA
Programs: BA GGL, Hyatt Globalist, HH Diamond, Marriott Gold
Posts: 190
Thanks CPH-Flyer and Unimatrix One. Will call JAL tomorrow to confirm.
You should have a look at the detailed fare rules in manage booking or call JAL to confirm. There is typically caveat in the detailed rules, that if you change in to a flexible fare class, the original part of the fare remains non-refundable, but the extra fare paid will be refundable. But the devil is in the details.
Mar 21, 2024, 10:06 am
#6
Original Poster
Join Date: Jun 2017
Location: SEA
Programs: BA GGL, Hyatt Globalist, HH Diamond, Marriott Gold
Posts: 190
Ok just got off the phone with JAL American Region Reservations and they are saying the tickets are fully cancelable and refundable to the total amount.
I'm hoping the family can still make this trip but if not it is great to know we have flexibility. Now to sort out the mess with hotels etc..
I'm hoping the family can still make this trip but if not it is great to know we have flexibility. Now to sort out the mess with hotels etc..
Mar 21, 2024, 4:46 pm
#7
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JAL Metal Card (OWE), SAS Eurobonus Gold (*G), Marriott Titanium (LTP), Tokyu Hotels Platinum
Posts: 21,355
Ok just got off the phone with JAL American Region Reservations and they are saying the tickets are fully cancelable and refundable to the total amount.
I'm hoping the family can still make this trip but if not it is great to know we have flexibility. Now to sort out the mess with hotels etc..
I'm hoping the family can still make this trip but if not it is great to know we have flexibility. Now to sort out the mess with hotels etc..