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Suspension of online functionalities from Dec 10 2015

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Suspension of online functionalities from Dec 10 2015

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Old Jan 7, 2016, 2:27 pm
  #46  
Ambassador: Japan Airlines
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Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,396
Originally Posted by susiesan
You said call when it opens first thing in the morning. Which time zone?
There's only one opening time for the US call center
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Old Jan 7, 2016, 2:37 pm
  #47  
 
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,648
Originally Posted by JALPak
There's only one opening time for the US call center
And that would be....?
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Old Jan 7, 2016, 4:49 pm
  #48  
Ambassador: Japan Airlines
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Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
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Originally Posted by susiesan
And that would be....?
You can easily found that info on ar.jal.com yourself. It's on the same page you find the tel number. Sorry too lazy to go to the site
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Old Jan 7, 2016, 5:12 pm
  #49  
 
Join Date: Mar 2013
Location: MSP
Posts: 330
Used English Hong Kong site to assign seats for wife and I's award ticket booked through AA. A little unnerving given how the US site was out and the HK seat assignment site looked dated, but appeared to work (crossing my fingers).
Appreciate the tips in here, would have really worried myself into a knot with US online functionality down and US phone lines perpetually tied up.
BBPlaya13 is offline  
Old Jan 7, 2016, 9:19 pm
  #50  
 
Join Date: Dec 2008
Location: Mostly living in the basement
Programs: Newly minted free agent; MR LT(!)TE, HH SE, BA SECM, DL MM, UA PS, 2V Fanboi, CBP GE
Posts: 5,108
Originally Posted by 777Cat3b
DOT regulation Part 382 states that all airline websites offering services in English in the US must be WCAG 2.0 level AA compliant by December 12 2015.
All right, well I think I finally found the correct reference, which is here for those curious. Specifically, it is dated Nov 12, 2013, and says

Web pages that provide core air travel services and information
(e.g., booking or changing a reservation) must be accessible by December 12,
2015. All remaining pages on a carrier’s Web site must be accessible by December 12, 2016
So assuming this is in fact the reason for the outage, JAL had over two years advanced notice. (This btw is still not US law, it is the interpretation of law by a federal agency.) Beyond that, it seems there are various escape clauses in the regulation, eg allowing a customer to call for assistance with an operation of a non-compliant website as long as they are not charged for the assistance. Shutting down portions of the website seems like an overreaction, but of course I am not a compliance expert, just some armchair quarterback on teh internets.
bennos is offline  
Old Feb 8, 2016, 3:45 am
  #51  
Ambassador: Japan Airlines
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Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,396
http://www.ar.jal.com/arl/en/info_160204.html

Functions are back online
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Old Feb 9, 2016, 8:32 am
  #52  
 
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,648
Originally Posted by JALPak
Thank you, JL. For those of us searching fro JL awards this is the best place to do it.
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Old Feb 10, 2016, 7:40 am
  #53  
 
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,285
Originally Posted by JALPak
Any idea whether you can get menu's for J for next month? For some reason, it throws up an error. Looking for NRT-ORD...not a big deal since although some seem to freak out if they don't get a Japanese meal, I will probably be looking for something non-Japanese after a few weeks in Japan... more interested in seeing what options there will be for my child.
mkjr is offline  
Old Feb 10, 2016, 11:49 am
  #54  
Ambassador: Japan Airlines
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Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,396
Originally Posted by mkjr
Any idea whether you can get menu's for J for next month? For some reason, it throws up an error. Looking for NRT-ORD...not a big deal since although some seem to freak out if they don't get a Japanese meal, I will probably be looking for something non-Japanese after a few weeks in Japan... more interested in seeing what options there will be for my child.
That's not part of the service that was suspended LOL

You will need to wait till mid to late Feb for that menu.
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