Suspension of online functionalities from Dec 10 2015
Dec 3, 15, 5:08 pm
#1
Ambassador: Japan Airlines
Original Poster
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank Diamond, oneworld Emerald, Bonvoy Gold
Posts: 15,418
Suspension of online functionalities from Dec 10 2015
JAL will suspend a lot of online functionalities, e.g. OLCI, award search, etc from Dec 10 2015 till Mar/Apr 2016. Not sure if this only affects the US region website only or not.
http://www.ar.jal.com/arl/en/info_151211.html
http://www.ar.jal.com/arl/en/info_151211.html
Dec 4, 15, 4:12 am
#3
FlyerTalk Evangelist
Join Date: Jul 2011
Location: Tokyo
Programs: JMB Diamond Metal Card (OWE) , SAS Eurobonus Gold, (*G) Marriott Ambassador (LTP)
Posts: 12,675
Originally Posted by JALPak
JAL will suspend a lot of online functionalities, e.g. OLCI, award search, etc from Dec 10 2015 till Mar/Apr 2016. Not sure if this only affects the US region website only or not.
http://www.ar.jal.com/arl/en/info_151211.html
http://www.ar.jal.com/arl/en/info_151211.html
Dec 4, 15, 4:18 am
#4
Ambassador: Japan Airlines
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Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank Diamond, oneworld Emerald, Bonvoy Gold
Posts: 15,418
Originally Posted by CPH-Flyer
There has been no similar communication in Japan. So far...
Dec 9, 15, 10:48 pm
#5
Join Date: Aug 2001
Location: BOS
Posts: 824
Originally Posted by JALPak
JAL will suspend a lot of online functionalities, e.g. OLCI, award search, etc from Dec 10 2015 till Mar/Apr 2016. Not sure if this only affects the US region website only or not.
http://www.ar.jal.com/arl/en/info_151211.html
http://www.ar.jal.com/arl/en/info_151211.html
Dec 10, 15, 5:51 am
#7
Ambassador: Japan Airlines
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Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank Diamond, oneworld Emerald, Bonvoy Gold
Posts: 15,418
Originally Posted by Fly2Where
is this to prevent massive usage from AA user before their devaluation (3/22)??
Dec 10, 15, 5:52 am
#8
Ambassador: Japan Airlines
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Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank Diamond, oneworld Emerald, Bonvoy Gold
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Originally Posted by CPH-Flyer
There has been no similar communication in Japan. So far...
Dec 10, 15, 7:43 am
#9
Join Date: Dec 2010
Location: CMI
Programs: AA Plat, Delta Silver, SPG Gold, Hilton Gold, Marriott Silver
Posts: 138
I think it's pretty crazy that they think a 4-5 month outage is okay. In any case I created another account on the Japan version (English language) of the JMB website and was still able to search for awards via the calendar. Might be worth looking into for those that need to use up those AA miles and don't want to search on BA's website day by day...
Dec 10, 15, 10:53 am
#12
Join Date: Jan 2010
Location: ORD,TPE (芝加哥,台北)
Programs: UA MileagePlus (1P)
Posts: 372
It's still possible to continue the award search calendar function in the Japanese site (you have to register another account in Japan tho). But I'm not able to find anywhere else to easily change my current reservation seat assignment. If you try to pull up the current reservation, it simply replay that the reservation detail is not correct.
Dec 10, 15, 1:40 pm
#13
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold, SPG Gold
Posts: 3,431
can't check for awards from US web site
The following online services are temporarily not available on American region site and Guam region site due to system improvement.
We apologize for the inconvenience caused.
Web Check-in (QuiC)
Service Suspension : From December 8, 2015
Online check-in service for our mobile site will still be available.
Service is scheduled to resume in early April 2016.
Flight Schedule
Service Suspension : From December 10,2015
Service is scheduled to resume in early April 2016.
Why would JL do this? How can it take them 4 months to reprogram their web site? So now if we want to book an award on JL using AA points we have to call AA for availability? What a nightmare this will be trying to get through to AA as thousands of people who did award searched online will now all be calling AA on the phone constantly.
We apologize for the inconvenience caused.
Web Check-in (QuiC)
Service Suspension : From December 8, 2015
Online check-in service for our mobile site will still be available.
Service is scheduled to resume in early April 2016.
Flight Schedule
Service Suspension : From December 10,2015
Service is scheduled to resume in early April 2016.
Why would JL do this? How can it take them 4 months to reprogram their web site? So now if we want to book an award on JL using AA points we have to call AA for availability? What a nightmare this will be trying to get through to AA as thousands of people who did award searched online will now all be calling AA on the phone constantly.
Dec 10, 15, 3:58 pm
#14
Join Date: Jul 2008
Programs: Greyhound Vermillion Mithril
Posts: 691
Originally Posted by cchuang1980
But I'm not able to find anywhere else to easily change my current reservation seat assignment. If you try to pull up the current reservation, it simply replay that the reservation detail is not correct.
http://www.hk.jal.com/hkl/en/ (View My Reservations and ...)
Dec 10, 15, 7:51 pm
#15
Ambassador: Japan Airlines
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Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank Diamond, oneworld Emerald, Bonvoy Gold
Posts: 15,418
Originally Posted by swy
I couldn't find the Japan JAL page for reservation confirmation (does it exist?), but the Hong Kong JAL page works for my trip ticketed by AA (including seat assignment). I don't understand why they don't simply redirect people there.
http://www.hk.jal.com/hkl/en/ (View My Reservations and ...)
http://www.hk.jal.com/hkl/en/ (View My Reservations and ...)
