Jul 8, 2013, 11:43 am
Last edit by: FLYGVA
Recent discussion (After January 01, 2016) could be found in this thread.
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
Most important points to consider for a valid BRG:
1. The comparison website MUST bill in the same currency as the hotel .
2. The cancellation terms must be equal or better, than the terms by the hotels.
3. The Website needs to provide INSTANT confirmation.
4. The room names should match, but if you can demonstrate, that the room is comparable, it will also work with discrepancies in the name.
5. The price difference has to be more than either USD 1 or 1% (whichever is higher).
5.b In regards to hotels located in australia and New Zealand the price difference must be greater than 3% .
Hotels for which you will get reimbursed:
(Note: There have been significant problems with getting full reimbursements from IHG, especially for reimbursements in other currencies than USD)
IC Istanbul ( BRG claim from the 17.05.2013/ "Technical Difficulties")
IC Frankfurt ( BRG claim from the 20.08.2013/ "Technical Difficulties")
Link to the Terms and Conditions : https://www.ihg.com/hotels/us/en/cus...rms-conditions
New IHG Best Rate Guarantee - Discussion & Feedback
Nov 29, 2012, 3:11 am
#2536
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
about BRG - basically he was trying everything he can to find out if we violate the T&C and denied to give us the 2 rooms we got BRG approved for (I was filing 1 room for myself and 1 room for mr. Nacho). We could live with that and he was so relief when we told him that we could squeeze everyone into the room - and of course we are 100% legit - no consecutive nights 
Also if they don't pay, let IHG reimburse you afterwards - no harm in getting cash back + points. I still haven't got my $ from IHG yet - I think it's going to take a while.
Nov 29, 2012, 5:58 am
#2537
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,812
Nov 29, 2012, 10:55 am
#2538
Join Date: Dec 2010
Location: UK
Programs: IHG Plat; CC Gold
Posts: 845
Others have booked the flexible rate and then while on the phone told that if they change it to the advance purchase rate it will qualify.
For me, I only book a room if I need it anyway, and that way if the BRG fails it is not an issue as the room would be used anyway.
Nov 29, 2012, 10:59 am
#2539
Join Date: Dec 2009
Location: Europe
Programs: BA Gold
Posts: 27
We have verified the lower rate you found on xxx. We have contacted the hotel and requested that your reservation be amended to a FREE night stay. We appreciate your patience and will contact you via e-mail when this has been confirmed.
Last edited by Swarley; Nov 29, 2012 at 11:21 am
Nov 29, 2012, 11:53 am
#2540
Join Date: Aug 2009
Location: Germany
Posts: 1,244
Sometimes it takes hours, sometimes weeks, so no need to worry.
Nov 29, 2012, 12:01 pm
#2541
Join Date: Dec 2009
Location: Europe
Programs: BA Gold
Posts: 27
After claiming successfully IC Los Angeles, I looked up my updated reservation at mobile.ihg.com and saw a new rate type:
Has anyone this rate type before? What does this mean? I only know the rate type HOUSE USE COMP for successful claims.
BPG VIOLTION
BEST PRICE GUARANTEE VIOLATION
BEST PRICE GUARANTEE VIOLATION
Has anyone this rate type before? What does this mean? I only know the rate type HOUSE USE COMP for successful claims.
Nov 29, 2012, 12:49 pm
#2543
FlyerTalk Evangelist
Join Date: Aug 2010
Location: CPH
Programs: UAMP S, TK M&S E (*G), Marriott LTP, IHG P, SK EBG
Posts: 11,095
I have never had anything like this on my remarks - I only had the remark on the actual hotel form due to the very horrible GM.
Nov 29, 2012, 12:56 pm
#2544
Join Date: Dec 2009
Location: Europe
Programs: BA Gold
Posts: 27
Have you done anything that could possibly violates the T&C? E.g. claiming 2 consecutive nights? Or you already had an award night and you got the same free night again?
I have never had anything like this on my remarks - I only had the remark on the actual hotel form due to the very horrible GM.
I have never had anything like this on my remarks - I only had the remark on the actual hotel form due to the very horrible GM.
It is very confusing. Maybe I will write an email and ask about the strange rate type.
By the way, what horrible GM? What happened?
Nov 29, 2012, 6:20 pm
#2545
Join Date: Sep 2010
Posts: 375
Don't they limit you to one BRG in a certain time period? Wouldn't having a successful one just four days earlier negate the second claim?
Nov 29, 2012, 10:56 pm
#2546
Join Date: May 1998
Location: australia
Posts: 5,762
After claiming successfully IC Los Angeles, I looked up my updated reservation at mobile.ihg.com and saw a new rate type:
Quote:
BPG VIOLTION
BEST PRICE GUARANTEE VIOLATION
Has anyone this rate type before? What does this mean? I only know the rate type HOUSE USE COMP for successful claims.
Quote:
BPG VIOLTION
BEST PRICE GUARANTEE VIOLATION
Has anyone this rate type before? What does this mean? I only know the rate type HOUSE USE COMP for successful claims.
Nov 30, 2012, 12:33 am
#2547
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
That not right.
"Please note that on our website payments can be done in the currency you choose :USD , EUR , SEK and others. Please note that payments with Visa and Master Card can be made in each currency you choose. Only if you choose to make a payment with American Express the payment will be done in EUR."
"Please note that on our website payments can be done in the currency you choose :USD , EUR , SEK and others. Please note that payments with Visa and Master Card can be made in each currency you choose. Only if you choose to make a payment with American Express the payment will be done in EUR."
It gets murky if they use Direct Currency Conversion, which simply converts the EUR charge to another currency (at a very bad rate!) immediately before processing. AMEX doesn't support DCC, so there's a clue.....
DCC is quite different to multi-currency pricing.
Nov 30, 2012, 12:44 am
#2548
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Sure, and some of the agents can be quite helpful. But they can't give you the definitive yes or no you want: the agent you speak to at this stage is unlikely to be the one handling the eventual claim.
Nov 30, 2012, 12:54 am
#2549
Join Date: Aug 2009
Location: Germany
Posts: 1,244
Could be possible, but as long as they just show the foreign currency during the whole booking process it should be good for a claim.
Nov 30, 2012, 1:00 am
#2550
Join Date: Mar 2012
Location: HAM
Programs: A few
Posts: 213
You can have as many claims as you wish, as long as there is at least one night inbetween them OR the hotels are 50miles apart from each other for consecutive nights.