IC Singapore Master Thread [merged] - after Jan 01, 2010
Jun 19, 2011, 3:31 am
#271
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Jun 19, 2011, 7:44 am
#273
Suspended
Join Date: Jan 2004
Location: UK
Posts: 11,969
As with many things in life - in particular to IC and it's darker corners - this is actually a situation that I think no one can provide authorititive answers on any day - however helpful they genuinely wish to be - except the IC SIN GM. People can only talk about their experiences which can be fairly random and therfore unreliable for other people's future plans.
Currently - perhaps because of the renovations - some categories of suites and rooms - some of which are categories perhaps which are either used or reseved to be used to upgrade to - don't appear on the booking engine.
For example there has historically been a lot of debate on FT about Shophouse Suites. These are all now Shophouse Club Suites ie with Club access. But they don't currently appear to be bookable. More people seem to hate them than (like me) like them in comparison to the tower based suites. I love them. But they are not currently loaded on the booking engine as directly bookable. So perhaps they are now just avialable for upgrades. Who knows? It makes trying to work out what to book in order to get the upgrade you want pretty much impossible. If you book a Shophouse Club Room as an Ambassador - you will be upgraded to the Shophouse Club Suite and enjoy Club access, free internet etc. But if you want a Shophouse Club Suite as an RA - what do you book?! What is the (unpublished) level below Shophouse Club Room you need to book. It's all guess work.
As a non-RA requiring a Shophouse Club Suite this is important and so the only option was to contact the GM and ask! I think under the current circumstances there are no rules that can be explained authoritively by FT IC SIN customers - but it is the new GM who is the only person who can help.
Currently - perhaps because of the renovations - some categories of suites and rooms - some of which are categories perhaps which are either used or reseved to be used to upgrade to - don't appear on the booking engine.
For example there has historically been a lot of debate on FT about Shophouse Suites. These are all now Shophouse Club Suites ie with Club access. But they don't currently appear to be bookable. More people seem to hate them than (like me) like them in comparison to the tower based suites. I love them. But they are not currently loaded on the booking engine as directly bookable. So perhaps they are now just avialable for upgrades. Who knows? It makes trying to work out what to book in order to get the upgrade you want pretty much impossible. If you book a Shophouse Club Room as an Ambassador - you will be upgraded to the Shophouse Club Suite and enjoy Club access, free internet etc. But if you want a Shophouse Club Suite as an RA - what do you book?! What is the (unpublished) level below Shophouse Club Room you need to book. It's all guess work.
As a non-RA requiring a Shophouse Club Suite this is important and so the only option was to contact the GM and ask! I think under the current circumstances there are no rules that can be explained authoritively by FT IC SIN customers - but it is the new GM who is the only person who can help.
Jun 19, 2011, 1:55 pm
#274
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Location: London
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Aug 12, 2011, 1:20 pm
#275
Join Date: May 2009
Programs: VS Silver, Kris Silver, IC Amb, HH Gold, Hertz Gold
Posts: 386
So just to add more background info for others...
Booked standard king 'deluxe' room on 'Luxury Weekends' rate (was cheapest at time of booking).
Didn't get my usual confirmation email from Ambassador reservations, or the hotel. Quick email and upgraded to king Premier.
A side note, I'm getting a little annoyed that even though I specify non-smoking in bookings they always book me under smoking room in the reservation. Grr.
Booked standard king 'deluxe' room on 'Luxury Weekends' rate (was cheapest at time of booking).
Didn't get my usual confirmation email from Ambassador reservations, or the hotel. Quick email and upgraded to king Premier.
A side note, I'm getting a little annoyed that even though I specify non-smoking in bookings they always book me under smoking room in the reservation. Grr.
Aug 17, 2011, 10:11 am
#276
Join Date: Apr 2011
Posts: 11
I had a stay there back in Feb. Booked cheapest room and initially got upgraded to a club floor room with club access, but I told the front desk staff I didn't need club access but needed a bigger room, so she tried to get me the L-shape premier room, but then I told her I stayed quite a lot in those L-shape room in the past and didn't want it again. She looked for a while and got me a shophouse suite, then I told her I didn't want it neither since I couldn't bare the noise outside the shopping mall. Finally she got me an excutive suite (the 2nd largest room in the hotel), but she kept reminding me that next time I had to book at least a Premier room in order to get upgraded to Executive Suite
.
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Sep 4, 2011, 6:32 am
#277
Join Date: May 2011
Posts: 7
pffff just booked a 3 night stay over the F1 period , sept 23 till 26... club room is 650SGD but used my free night certificate as well (expires november 11 - so i need to use it now).. hope ill get a nice upgrade..
pretty excited cause before that from sept 17 till 20 i stay at the penthouse suite @fairmont sg using free night and upgrade as well as a platinum member there.
so ill keep you guys updated !
pretty excited cause before that from sept 17 till 20 i stay at the penthouse suite @fairmont sg using free night and upgrade as well as a platinum member there.
so ill keep you guys updated !
Sep 20, 2011, 11:19 am
#278
Join Date: Jun 2010
Location: Bristol
Programs: IHG Priority Club, BA Exec Club, KLM Flying Blue
Posts: 60
Does anyone have any recent experience of upgrades on reward stays? I am just a lowly plat amb, but was wondering whether anyone has had any luck recently?
Thanks
Dave
Thanks
Dave
Sep 21, 2011, 4:39 am
#279
Join Date: Oct 2003
Location: Living in SIN™
Programs: TK/QR Gold, Marriott/Accor Plat, IC Dia Amb, Avis/Hertz PC
Posts: 6,706
Sep 21, 2011, 8:20 pm
#281
Join Date: Oct 2003
Location: Living in SIN™
Programs: TK/QR Gold, Marriott/Accor Plat, IC Dia Amb, Avis/Hertz PC
Posts: 6,706
Sep 22, 2011, 12:50 am
#282
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Join Date: Aug 2007
Location: PARIS (France)
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Sep 29, 2011, 3:13 am
#284
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,608
Dave
Sep 29, 2011, 5:18 am
#285
Join Date: Oct 2009
Location: ZRH
Programs: LH SEN, BA Gold, Bonvoy Plat, IHG Spire RA
Posts: 580