IHG Website Maintenance Sept 5th (IHG being hacked)
Sep 8, 2022, 6:12 am
#166
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
Datapoint App:
My stay last weekend at Voco The Hague:
- not appeared on past stays / present stays
- does appear in account activity
- under Friday 9 september
- stay pending
Seems the hotel can now upload data to IHG-central system.
So hopefully no missing nights and points...
My stay last weekend at Voco The Hague:
- not appeared on past stays / present stays
- does appear in account activity
- under Friday 9 september
- stay pending
Seems the hotel can now upload data to IHG-central system.
So hopefully no missing nights and points...
BTW, how do you report a missing stay under the IHG Submit Form? All I can see is missing points for a stay, but if there is no trace of the stay itself there doesn't seem to be a way of submitting this via the online form.
I'm guessing the CS is overwhelmed now so I'm probably gonna wait a while before trying call/email to CS.
Sep 8, 2022, 7:55 am
#167
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
FWIW I checked into an Intercon yesterday and the welcome amenity points posted in my account immediately.
And yes the WiFi portal works and the system recognized the cookies on my laptop and phone.
And yes the WiFi portal works and the system recognized the cookies on my laptop and phone.
Sep 8, 2022, 9:20 am
#168
Join Date: Feb 2007
Location: Amsterdam&Stuttgart& Edinburgh
Programs: IC Amb.,FB,Hertz,Sixt
Posts: 776
I checked into IC Berlin yesterday , even staff email system is down .
Ill hope its fixed before I check in a week or Ill have to be chasing a vanished stay as well .
Though WiFi works fine
Ill hope its fixed before I check in a week or Ill have to be chasing a vanished stay as well .
Though WiFi works fine
Sep 8, 2022, 10:38 am
#169
Join Date: Apr 2005
Location: Portland, OR USA
Programs: BA Silver, Icelandair, IHG Diamond Elite Ambassador, Hertz 5*
Posts: 610
Update on missing credit card points: Called the IHG Diamond Elite line and explained that the Chase IHG Mastercard points had not been posted on my account. The rep. told me she would transfer me to the credit card side of the house only to result in a recorded voice stating that this extension was no longer in use, and promptly disconnected!
I then called the Chase Rewards Club and through the automatic system found that the 30K points was transferred to my IHG account on 09/06. With this information, I then pressed '0' and talked to a rep who stated that indeed points have been transferred, but due to the outage, IHG was still working on their systems and would post the points in due course. Unfortunately, they could not state when. Somewhat mollified, I guess I will wait and see when -
I then called the Chase Rewards Club and through the automatic system found that the 30K points was transferred to my IHG account on 09/06. With this information, I then pressed '0' and talked to a rep who stated that indeed points have been transferred, but due to the outage, IHG was still working on their systems and would post the points in due course. Unfortunately, they could not state when. Somewhat mollified, I guess I will wait and see when -
Sep 8, 2022, 10:49 am
#170
Join Date: Nov 2010
Posts: 5,603
I had 2 stays showing as pending before this mess. Both have vanished so I will try calling tomorrow.
Sep 8, 2022, 11:26 am
#171
Join Date: Apr 2005
Location: Portland, OR USA
Programs: BA Silver, Icelandair, IHG Diamond Elite Ambassador, Hertz 5*
Posts: 610
Update on missing credit card points: Called the IHG Diamond Elite line and explained that the Chase IHG Mastercard points had not been posted on my account. The rep. told me she would transfer me to the credit card side of the house only to result in a recorded voice stating that this extension was no longer in use, and promptly disconnected!
I then called the Chase Rewards Club and through the automatic system found that the 30K points was transferred to my IHG account on 09/06. With this information, I then pressed '0' and talked to a rep who stated that indeed points have been transferred, but due to the outage, IHG was still working on their systems and would post the points in due course. Unfortunately, they could not state when. Somewhat mollified, I guess I will wait and see when -
I then called the Chase Rewards Club and through the automatic system found that the 30K points was transferred to my IHG account on 09/06. With this information, I then pressed '0' and talked to a rep who stated that indeed points have been transferred, but due to the outage, IHG was still working on their systems and would post the points in due course. Unfortunately, they could not state when. Somewhat mollified, I guess I will wait and see when -
"A message to our guests: Deposits of any points youve earned from a recent stay or partner activity may be delayed, but theyre on the way. Thank you for your patience"
Sep 9, 2022, 4:50 am
#174
Join Date: Jun 2022
Posts: 25
Oh, the points have now been refunded. Seems like the system is lagging. But glad it still works!
Sep 9, 2022, 5:10 am
#175
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,708
I then pressed '0' and talked to a rep who stated that indeed points have been transferred, but due to the outage, IHG was still working on their systems and would post the points in due course. Unfortunately, they could not state when. Somewhat mollified, I guess I will wait and see when -
Sep 9, 2022, 6:42 am
#176
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,935
Had my IC Berlin points post (checked out day of the hack), HIX Zurich Airport (checked in day of the hack) has dissapeared from past stays and no pending points either. I am sure it will sort itself in a few days, HIX was only 1 night stay but brought me to 50 nights.
Sep 9, 2022, 10:23 pm
#177
Join Date: Nov 2010
Posts: 5,603
Had my IC Berlin points post (checked out day of the hack), HIX Zurich Airport (checked in day of the hack) has dissapeared from past stays and no pending points either. I am sure it will sort itself in a few days, HIX was only 1 night stay but brought me to 50 nights.
He seemed very worried that IHG might lose business over this issue.
Sep 10, 2022, 11:50 pm
#178
Join Date: Aug 2002
Location: HNL
Programs: MileagePlus Premier Platinum, Hilton Honors Diamond, Marriott Bonvoy Gold, IHG Ambassador
Posts: 148
Massive Hotels Group IHG Struck by Cyberattack Which Disrupts Booking Systems
Sep 11, 2022, 9:53 am
#179
Join Date: Nov 2010
Posts: 5,603
Had one of my pre attack stays previously showing as pending, then vanished, post correctly. The GM of the hotel I'm in said it would take 4 weeks for all stays and points to catch up, but IHG were going as fast as possible to sort peoples accounts. Only 3 more stays for me to catch up.
Sep 12, 2022, 1:36 am
#180
Join Date: Mar 2016
Location: United Kingdom
Programs: Diamond Inner Circle Royal Ambassador
Posts: 349
I've cancelled a points stay for November this morning. Usually points post back instantly but nothing. The cancellation and reversal shows in recent activity but total points hasn't changed.
Are others seeing this cancelling points nights too?
Are others seeing this cancelling points nights too?