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Thread: IHG Website Maintenance Sept 5th (IHG being hacked)
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Old Sep 8, 2022 | 6:12 am
  #166  
yurtripper
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Join Date: Dec 2016
Location: WAW
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Originally Posted by HadesNL
Datapoint App:

My stay last weekend at Voco The Hague:
- not appeared on past stays / present stays
- does appear in account activity
- under Friday 9 september
- stay pending

Seems the hotel can now upload data to IHG-central system.
So hopefully no missing nights and points...
My weekend stay (Sep 2-5) doesn't even show as pending in Account Activity. There is simply no trace of it anywhere (eg past stays, points total, nights total). At least I have a copy of the folio.

BTW, how do you report a missing stay under the IHG Submit Form? All I can see is missing points for a stay, but if there is no trace of the stay itself there doesn't seem to be a way of submitting this via the online form.

I'm guessing the CS is overwhelmed now so I'm probably gonna wait a while before trying call/email to CS.
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