HI Express - no self service laundry as advertised?
Aug 5, 2022, 10:39 pm
#1
Original Poster
Join Date: Jun 2018
Posts: 941
HI Express - no self service laundry as advertised?
I’m currently in Indonesia at a HI Express. Part of the reason I booked this property was that they advertised self service laundry (in addition to a more expensive paid laundry service), I’m going through clothes quite quickly in this humidity!!
I’ve spoken to reception and they’ve said that the self service laundry is not available - but I can pay a bunch more to get my stuff cleaned by their paid service.
Pretty disappointing, considering I looked in the laundry room and the coin-operated machines are clearly there and are working - feels like a money grab.
Is it worth expressing disappointment to management, or direct to IHG & could expect some points to make up for it?
I’ve spoken to reception and they’ve said that the self service laundry is not available - but I can pay a bunch more to get my stuff cleaned by their paid service.
Pretty disappointing, considering I looked in the laundry room and the coin-operated machines are clearly there and are working - feels like a money grab.
Is it worth expressing disappointment to management, or direct to IHG & could expect some points to make up for it?
Aug 6, 2022, 3:12 am
#2
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I’m currently in Indonesia at a HI Express. Part of the reason I booked this property was that they advertised self service laundry (in addition to a more expensive paid laundry service), I’m going through clothes quite quickly in this humidity!!
I’ve spoken to reception and they’ve said that the self service laundry is not available - but I can pay a bunch more to get my stuff cleaned by their paid service.
Pretty disappointing, considering I looked in the laundry room and the coin-operated machines are clearly there and are working - feels like a money grab.
Is it worth expressing disappointment to management, or direct to IHG & could expect some points to make up for it?
I’ve spoken to reception and they’ve said that the self service laundry is not available - but I can pay a bunch more to get my stuff cleaned by their paid service.
Pretty disappointing, considering I looked in the laundry room and the coin-operated machines are clearly there and are working - feels like a money grab.
Is it worth expressing disappointment to management, or direct to IHG & could expect some points to make up for it?
Certainly express disappointment that a facility promoted by the hotel is not available. But I'm not sure it's going to attract compensation.
I don't know where you are in Indonesia, but there are usually laundry shops around: these take stuff in for washing and pressing over 24H: the charge will be spectacularly low compared to hotel prices. Some will collect/deliver, but there you are getting into pricier options - so, you'll probably need a taxi or Gojek. Ask reception, but it's going to be better getting rid of the notion of "money grab".
Aug 6, 2022, 4:35 am
#3
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Wouldn't the minimum be for the hotel to provide the supposedly paid service free of charge?
I don't think that would be too much to ask.
Besides, what reason did the hotel give for not providing the self-service?
I don't think that would be too much to ask.
Besides, what reason did the hotel give for not providing the self-service?
Aug 6, 2022, 11:21 pm
#4
Original Poster
Join Date: Jun 2018
Posts: 941
Thanks Ian & Nicolas.
The reason they gave it for being unavailable is that they have to use the facilities for their in-house (paid) laundry service. So, this is presumably an ongoing thing.
It seems a little disingenuous, given the self laundry facility is listed on IHG’s site.
I’ll take a look at local options for laundry too.
On top of this, it now appears that both of the running machines are out of commission in the gym 😂 😂- so there’s effectively half a gym to use!
The reason they gave it for being unavailable is that they have to use the facilities for their in-house (paid) laundry service. So, this is presumably an ongoing thing.
It seems a little disingenuous, given the self laundry facility is listed on IHG’s site.
I’ll take a look at local options for laundry too.
On top of this, it now appears that both of the running machines are out of commission in the gym 😂 😂- so there’s effectively half a gym to use!