HI Express - no self service laundry as advertised?
I’m currently in Indonesia at a HI Express. Part of the reason I booked this property was that they advertised self service laundry (in addition to a more expensive paid laundry service), I’m going through clothes quite quickly in this humidity!!
I’ve spoken to reception and they’ve said that the self service laundry is not available - but I can pay a bunch more to get my stuff cleaned by their paid service.
Pretty disappointing, considering I looked in the laundry room and the coin-operated machines are clearly there and are working - feels like a money grab.
Is it worth expressing disappointment to management, or direct to IHG & could expect some points to make up for it?