IHG Homepage Problems (Login / Reservations / Cancelations / and more))
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I just attempted to log in and was able to. Try again, may have been a glitch. Or call and see if there is an issue with your account
Just completed a booking, no issues on this end
IHG lets me login, it lets me choose a hotel and a room using my free night certificate, but when it should show me the page where I enter credit card information, it takes me back to the login page. If I was in the business of getting people to give me money on a web site, I would make it easy for people to give me money at my web site--and making it easy for people to redeem offers that I gave them would be part of the cost of doing business.
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I've made several bookings over the last few days, both using the app and on the website to use my Ambassador BOGO cert and had no issues at all. This was on Android 12 and Chrome on Win 11.Originally Posted by serpens
IHG lets me login, it lets me choose a hotel and a room using my free night certificate, but when it should show me the page where I enter credit card information, it takes me back to the login page. If I was in the business of getting people to give me money on a web site, I would make it easy for people to give me money at my web site--and making it easy for people to redeem offers that I gave them would be part of the cost of doing business.
Maybe your issue is a local one with your system?
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Maybe. But 15 minutes earlier, I had made a reservation as I have made reservations in the past, and 90 minutes later, with no action on anything computer-related in my house, I was able to complete a reservation just as I did 15 minutes before the problem that prompted my post. What issue initiates itself and then clears itself with nothing but passage of time?Originally Posted by ExAbz
Maybe your issue is a local one with your system?
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As noted by at least one other poster, when they switched to a phone that wasn't connected via WiFi, they could access the site.Originally Posted by beltway
The only device the website would allow me to log in from was my iPhone
Maybe try this when you next have issues.
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Maybe try this when you next have issues.
None of my attempted accesses were via WiFi.Originally Posted by ExAbz
As noted by at least one other poster, when they switched to a phone that wasn't connected via WiFi, they could access the site.Maybe try this when you next have issues.
In any event I don't see how that could possibly make any difference. The IHG web server has no way of determining the type of connection at the client end, and my browser & OS don't behave differently based on whether I'm connected via WiFi, cellular, or hardline.
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In any event I don't see how that could possibly make any difference. The IHG web server has no way of determining the type of connection at the client end, and my browser & OS don't behave differently based on whether I'm connected via WiFi, cellular, or hardline.
It's entirely possible for the network environment to be totally different dependent on the interface being used.Originally Posted by beltway
None of my attempted accesses were via WiFi.In any event I don't see how that could possibly make any difference. The IHG web server has no way of determining the type of connection at the client end, and my browser & OS don't behave differently based on whether I'm connected via WiFi, cellular, or hardline.
I have exactly this same problem. I have tried Firefox, Chrome, and Edge, and also going incognito--but I still cannot bring up the login screen to enter my user name and pw. Everything else on the IHG site works: I can bring up the "Join" link. I can change the language. I can make a reservation (though not with my account). But I am absolutely not able to get to the login screen. I was on the phone for 30 minutes with IHG Ambassador. They don't know what may be causing the problem. Curiously when I experienced this same problem in May 2022, I was informed that because IHG was switching from Rewards Club to One Rewards, there might be some problems with the website. Then everything worked fine for several months--until now.
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First, welcome to FlyerTalk!Originally Posted by DCFolklorist
I have exactly this same problem. I have tried Firefox, Chrome, and Edge, and also going incognito--but I still cannot bring up the login screen to enter my user name and pw. Everything else on the IHG site works: I can bring up the "Join" link. I can change the language. I can make a reservation (though not with my account). But I am absolutely not able to get to the login screen. I was on the phone for 30 minutes with IHG Ambassador. They don't know what may be causing the problem. Curiously when I experienced this same problem in May 2022, I was informed that because IHG was switching from Rewards Club to One Rewards, there might be some problems with the website. Then everything worked fine for several months--until now.
As youll see from the discussion upthread, this has been a recurring issue for multiple people, including me. AFAIK, none of us has ever found a workaround. The semi-good news is that normal functionality returns after a day or two at most.
Right now its working fine for me (Safari/iPadOS). I am tempting Fate by saying this.
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It's impossible for me to log in on a laptop with FF, but I can do so on a phone on the same wifi network with FF.Originally Posted by ExAbz
As noted by at least one other poster, when they switched to a phone that wasn't connected via WiFi, they could access the site.
Someone on Headforpoints posted the same thing back in August:
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When I try to log in, the sign in window just keeps spinning and nothing happens. This happens in chrome, incognito chrome, firefox and opera. It seems like its not getting access to the login server as inspecting the connection attempt shows a 403 error when it tries to connect to http://identity.ihg.com/accounts.login that says access denied.If I try to log in via chrome browser on the mobile, it does the same but if I login using firefox on the mobile, it works.
When I try to log in, the sign in window just keeps spinning and nothing happens. This happens in chrome, incognito chrome, firefox and opera. It seems like its not getting access to the login server as inspecting the connection attempt shows a 403 error when it tries to connect to http://identity.ihg.com/accounts.login that says access denied.If I try to log in via chrome browser on the mobile, it does the same but if I login using firefox on the mobile, it works.