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IHG Homepage Problems (Login / Reservations / Cancelations / and more))

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Old Dec 18, 2020, 8:15 am
  #1  
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Join Date: Jan 2012
Posts: 117
IHG Homepage Problems (Login / Reservations / Cancelations / and more))
When I click the login-in link, nothing would happen.
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Old Dec 18, 2020, 8:32 am
  #2  
 
Join Date: Jun 2002
Location: Cleveland, OH USA
Posts: 454
I just attempted to log in and was able to. Try again, may have been a glitch. Or call and see if there is an issue with your account
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Old Dec 18, 2020, 9:06 am
  #3  
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Join Date: Jan 2012
Posts: 117
I think the login-in page might be blocked by my workplace.
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Old Jun 24, 2022, 7:10 am
  #4  
 
Join Date: Feb 2003
Posts: 8,135
[nope]
Last edited by beltway; Apr 5, 2024 at 2:51 pm
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Old Jun 24, 2022, 8:02 am
  #5  
Formerly known as newbie elite
 
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,922
Just completed a booking, no issues on this end
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Old Jun 24, 2022, 12:13 pm
  #6  
 
Join Date: Feb 2003
Posts: 8,135
[gone]
Last edited by beltway; Apr 5, 2024 at 2:51 pm
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Old Jun 26, 2022, 3:51 pm
  #7  
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Join Date: Sep 2015
Location: flyover country
Posts: 2,434
IHG lets me login, it lets me choose a hotel and a room using my free night certificate, but when it should show me the page where I enter credit card information, it takes me back to the login page. If I was in the business of getting people to give me money on a web site, I would make it easy for people to give me money at my web site--and making it easy for people to redeem offers that I gave them would be part of the cost of doing business.
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Old Jun 27, 2022, 12:02 pm
  #8  
 
Join Date: Mar 2018
Programs: BAEC Silver, IHG Ambassador
Posts: 168
Originally Posted by serpens
IHG lets me login, it lets me choose a hotel and a room using my free night certificate, but when it should show me the page where I enter credit card information, it takes me back to the login page. If I was in the business of getting people to give me money on a web site, I would make it easy for people to give me money at my web site--and making it easy for people to redeem offers that I gave them would be part of the cost of doing business.
I've made several bookings over the last few days, both using the app and on the website to use my Ambassador BOGO cert and had no issues at all. This was on Android 12 and Chrome on Win 11.

Maybe your issue is a local one with your system?
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Old Jun 27, 2022, 2:39 pm
  #9  
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Join Date: Sep 2015
Location: flyover country
Posts: 2,434
Originally Posted by ExAbz
Maybe your issue is a local one with your system?
Maybe. But 15 minutes earlier, I had made a reservation as I have made reservations in the past, and 90 minutes later, with no action on anything computer-related in my house, I was able to complete a reservation just as I did 15 minutes before the problem that prompted my post. What issue initiates itself and then clears itself with nothing but passage of time?
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Old Jun 28, 2022, 8:27 am
  #10  
 
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 914
The log-in page just "hangs" when I try to login. This is on a windows computer. Just successfully logged in on my iPad.
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Old Jun 28, 2022, 5:46 pm
  #11  
 
Join Date: Feb 2003
Posts: 8,135
[nope]
Last edited by beltway; Apr 5, 2024 at 2:51 pm
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Old Jun 28, 2022, 8:48 pm
  #12  
 
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 914
Originally Posted by beltway
Which version of iPadOS do you have installed?
15.4.1
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Old Jun 29, 2022, 6:46 am
  #13  
 
Join Date: Feb 2003
Posts: 8,135
[000]
Last edited by beltway; Apr 5, 2024 at 2:52 pm
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Old Sep 15, 2022, 6:19 pm
  #14  
 
Join Date: Feb 2003
Posts: 8,135
12345
Last edited by beltway; Apr 5, 2024 at 2:52 pm
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Old Sep 16, 2022, 12:39 am
  #15  
 
Join Date: Mar 2018
Programs: BAEC Silver, IHG Ambassador
Posts: 168
Originally Posted by beltway
The only device the website would allow me to log in from was my iPhone
As noted by at least one other poster, when they switched to a phone that wasn't connected via WiFi, they could access the site.

Maybe try this when you next have issues.
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