The New IHG Web Booking Interface is PISSING ME OFF!
Dec 4, 2017, 4:49 am
#16
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Using Chrome from SIN I get the new site and it constantly says "invalid corporate id" for a range of days and properties which of course is utter nonsense as the code is perfectly fine. At least the android app still seems ok.
What a bunch of morons, it is a web site not an advanced AI project. You would think it couldn't be that hard to do a decent job.
What a bunch of morons, it is a web site not an advanced AI project. You would think it couldn't be that hard to do a decent job.
Dec 4, 2017, 10:57 pm
#17
Join Date: Nov 2011
Location: West Coast, USA
Programs: Skywards Platinum
Posts: 3,747
Dec 7, 2017, 10:01 am
#18
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Now there is a new account page. And it's missing some details that we used to be able to see on the main page. Now there is a new page that has things like rollover nights, total points earned, etc. Not sure I like this.
Dec 7, 2017, 11:20 am
#19
Join Date: Nov 2007
Location: UK
Programs: EK Gold, EY Gold, Bonvoy LT Titanium, IHG Spire Ambassador, Hilton Diamond
Posts: 330
I can only view one reservation. Looked everywhere for details of all my reservations. No where to be found.
Then i happened to click into the only reservation view-able on what has to be the worse web site i have had the misfortune to use recently.
I noticed an old style link to view all reservations. Well hidden IHG
Well done IHG for most probably the worse hotel web site out there. Luckily most of my stays i have switched to Hilton and SPG
This surely must be turning customers away. Its certainly stopped me using the web based booking engine. Even the mobile site seems to redirect me to this tosh now!
Then i happened to click into the only reservation view-able on what has to be the worse web site i have had the misfortune to use recently.
I noticed an old style link to view all reservations. Well hidden IHG
Well done IHG for most probably the worse hotel web site out there. Luckily most of my stays i have switched to Hilton and SPG
This surely must be turning customers away. Its certainly stopped me using the web based booking engine. Even the mobile site seems to redirect me to this tosh now!
Dec 8, 2017, 1:46 pm
#20
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
I can't find details of upcoming reservations beyond the first one. Useless and annoying.
Dec 8, 2017, 2:10 pm
#21
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
Dec 8, 2017, 4:55 pm
#22
Join Date: Jan 2017
Posts: 123
And don't get me started on the white space.
Or the complete lack of computer friendliness. It looks like they have designed it for a large tablet device, and forgotten about >90% of their users.
I totally get they want to improve their back-end software - you don't need to hugely change your website for the worse in the progress though!!
Dec 9, 2017, 2:19 am
#24
FlyerTalk Evangelist
Join Date: Aug 2000
Location: London
Programs: Hilton, IHG - BA, GA, LH, QR, SV, TK
Posts: 17,008
Thanks for that, I finally got there. "Stays and Events" indeed!
No idea what "events" are. "Stays and Nonsense".
I'd have thought the reservations I have in their system constituted a content item worthy of its own space, with a prominent pathway.
Nothing wrong with "Future Stays" or "Reservations".
Dec 9, 2017, 10:27 am
#25
Join Date: Jun 2008
Programs: TK*G (E+), IHG Plat Ambassador
Posts: 7,884
+1
I enrolled myself into 2018 Accelerate, but I cannot see my challenges on the new web site - there is no link to take me to the Accelerate web site
Ahhh - and I cannot even sign in on Mobile App as they 'have difficulties with their backend system'.
I enrolled myself into 2018 Accelerate, but I cannot see my challenges on the new web site - there is no link to take me to the Accelerate web site
Ahhh - and I cannot even sign in on Mobile App as they 'have difficulties with their backend system'.
Dec 11, 2017, 1:43 am
#27
Join Date: Feb 2013
Location: SFO, MNL, SIN, HAM
Programs: UA GS, SQ PPS, IHG Plat Amb, Marriot Gold, Hilton Gold, Club Carlson Gold, Accor Plat
Posts: 488
Dec 12, 2017, 7:00 am
#28
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Well, in case anyone else is experiencing issues with invalid corporate ids, try adding leading zeros. All the ids are 9 digits, but in the past for our company code it is actually 6 numbers and one didn't have to enter the 3 leading zeros. No more.
Dec 12, 2017, 8:37 am
#29
Join Date: Dec 2016
Location: WAW
Programs: A3(*G), Marriott Platinum, Hilton Diamond, IHG Diamond Ambassador
Posts: 2,534
I took their hint and gave up on a booking in Athens and booked myself into King George LC instead. SPG will get my business instead of IHG (for some reason, SPG haven't yet decided to make their website unusable).
Dec 12, 2017, 4:27 pm
#30
FlyerTalk Evangelist
Join Date: Feb 1999
Location: Seat 1A, Juice pretty much everywhere, Mucci des Coins Exotiques
Posts: 34,339
I might change my mind about this new website. I just made a 1 night booking at a cheap $73 HI and the site says that I will earn 26,752 base points plus that again for elite status for a total of 53,504 points. If that goes through I will become the new website's biggest fan!