FlyerTalk Forums - View Single Post - The New IHG Web Booking Interface is PISSING ME OFF!
Old Dec 8, 2017, 4:55 pm
  #22  
Lionheart
 
Join Date: Jan 2017
Posts: 123
Originally Posted by stimpy
You have to click on Stays and Events near the top. But it is a terribly designed interface. Way more clicking involved compared to before.
I have been unable to edit the dates of a refundable booking. If I attempt to change either the check-in or check-out date, it comes up with an error about special characters or some nonsense. Basically it's broken their end. Had to phone the hotel for them to edit it on their system.

And don't get me started on the white space.

Or the complete lack of computer friendliness. It looks like they have designed it for a large tablet device, and forgotten about >90% of their users.

I totally get they want to improve their back-end software - you don't need to hugely change your website for the worse in the progress though!!
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