Sep 15, 2014, 9:40 am
Last edit by: Spiff
Frequently Asked Questions
Please read these before asking your question in the thread.
Post #2585 has a link to the Dashboard. You can "Claim" free nights there.
Please update the FAQ as seems expedient.
Please read these before asking your question in the thread.
- Q. If I book a stay using IHG points, does that count as a "stay" towards my Into The Nights offers?
A. No.
- Q. If I book a stay using a cash and points rate, does that count as a "stay" towards my Into The Nights offers?
A. No.
- Q. Will stays booked via a consolidator (like TravelPony) or other public travel portal or points portal count towards this promo?
A. No. Your stays must be booked directly with IHG on their website or on their app. However, if you are booking through your corporate portal at work, this may post if such stays usually earn you base points.
- Q. How long will it take for my points to post?
A. Normally they post within a week or two.
- Q. How long after stay points post to my IHG account is it until my personal Into the Nights dashboard is updated showing progress in my offers?
A. The Tuesday after the stay points post to account. (edit: has been Thursday lately, November)
- Q. Where can I find the Bonus Point package with Breakfast rate?
A. Click here to book Bonus Points Package with (or without) Breakfast rate.
NOTE: Make sure that your email confirmation states something like this:
Rate Description: Exclusive to IHG Rewards Club members. Earn Faster with this package offer plus breakfast - Earn 5,000 bonus IHG Rewards Club points per stay when you book the 5,000 Bonus Point Package plus breakfast each day (breakfast for up to 2 adults sharing a room). Membership in IHG® Rewards Club is free! Points can be redeemed at any time for a variety of rewards, including free hotel stays starting at just 10,000 points, airline miles, name-brand merchandise and more. Book now to take advantage of this special offer!
Otherwise you booked the wrong rate type. This type of rate also comes in a 1000 point version.
- Q. I registered for this promotion before 10/20/2014 and my tasks changed! (E.g., "book a stay with the app" became "book 9 stays with the app").
A. See this post from IHG's FlyerTalk representative.
- Q. Does a Holiday Inn Express stay count as a Holiday Inn stay?
A. No
- Q. What are the conditions for the free nights being awarded?
A. Free nights must be redeemed by December 31st, 2015 and must be claimed by January 31st, 2015 or members will automatically be awarded applicable points. Free Nights can only be used in participating IHG hotels and may not be transferred. A Free Night is valid only for one standard room night rate and applicable taxes (not including breakfast). Redemption is subject to availability of the rooms of hotels specially provided for this promotion. The hotel rooms hotels specially provided for this promotion shall be determined at IHG’s discretion.
- Q.I chose the 2 free nights award, how do I book them?
A. Go to your My Account page on ihg.com (after logging in). On the left hand masthead you will see an option labeled "Free Night Status". The page will show how many free nights you have available and provides a way to book the nights. Note that it's a bit clumsy -- an initial search will show that the lowest price is Free, but until you click thru you won't know if it's really available for your preferred nights.
- Q. Can I trade the free nights?
A. Not on FlyerTalk. They are specifically designated non-transferable.
Post #2585 has a link to the Dashboard. You can "Claim" free nights there.
Please update the FAQ as seems expedient.
"Into The Nights" 2014 Master Thread
Oct 1, 2014, 8:31 pm
#904
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I had a stay post for 2 of my hurdles but not all it should have counted for. it was a HIX reservation online for a sat stay. I got credit for the online resv, the sat stay but not the HIX stay.
anybody else have any similar issues where a stay did not count for all the hurdles it should have?
I called cs and they said it would be taken care of but that 3 days ago. so I guess I better give it a week before I inquire again.
anybody else have any similar issues where a stay did not count for all the hurdles it should have?
I called cs and they said it would be taken care of but that 3 days ago. so I guess I better give it a week before I inquire again.
Oct 1, 2014, 10:18 pm
#905
Join Date: Feb 2010
Programs: KLM Gold/MS Elite/LH FTL/HH Gold/Accor PLAT/IHG Plat Ambassador/CC Gold
Posts: 561
"Into The Nights" 2014 Master Thread
I have the same problem...not all tasks get credit for the stays...specially Extend your weekend where 2 nights including friday or sundaynight...
How dowe have to call you write emails to get all tasks done?
Pretty odd
How dowe have to call you write emails to get all tasks done?
Pretty odd
Oct 1, 2014, 10:46 pm
#906
Join Date: Nov 2013
Location: DEN
Programs: AA EP SPG Plat Hyatt Diamond IHG Plat Avis 1st Hertz 5* National Exec
Posts: 133
Got credit for one night/five night stay and one night/two Saturday night stays but did not credit for app booking or for staying at an EVEN hotel. ugh. Common IHG.....this is cookie cutter.
Oct 2, 2014, 3:21 am
#907
Join Date: Jun 2014
Programs: IHG Spire Ambassador, HHonors Diamond, Hyatt Platinum, SPG Gold
Posts: 413
I hope that the "Into the nights" bonus can be unlocked in feb, as i would like to burn the rewards in march 2015
Oct 2, 2014, 5:10 am
#908
Join Date: Mar 2011
Location: Tyrone,EU
Programs: Avios Hunter
Posts: 2,812
I signed up on the fourth (first day of the promo) but my dashboard showed the 8th. I sent an inquiry under missing points and received back an email saying that they had technical difficulties and would change it back to the 4th. This hasn't happened yet but I also haven't pressed the issue because the only hurdle that is affected by the date is one I am not pursuing (don't need it for the bonus nights and not worth it in my opinion).
you might try sending a missing stay request and see what response you get. Good luck. if you pm me I can try to forward the email sent to me.
you might try sending a missing stay request and see what response you get. Good luck. if you pm me I can try to forward the email sent to me.
I replied back (I've been communicating with amb services), saying I was sure I'd signed up on the 4th. They have responded by saying
"Understanding that you registered on 04 September 2014, this may be a system glitch. Nevertheless, we have adjusted your stay of 06 to 07 September 2014. In this regard, kindly allow 7-10 business days for the stay to reflect in your tracker."
looking at my account I see a new entry dated today and registered as non-qualifying, which is otherwise a shadow of the original stay that should have triggered some ITN promos. How this new non-qualifying entry is going to trigger the promos I don't know, but I'll wait the 10 days to find out.
Oct 2, 2014, 9:56 am
#910
Join Date: Jun 2014
Posts: 91
We just stayed at the holiday inn Vancouver downtown towards completing the into the nights.When I looked at the printout I realized that our rate was my husbands corporate GE rate( he works for GE). Am now worried whether this would count as 'qualifying'? Nothing seems to be clearly spelt out in the t&c as to corporate rates.Anyone have any experience with their corporate rates being qualifying or otherwise?
Oct 2, 2014, 10:05 am
#911
Suspended
Join Date: Jan 2003
Posts: 8,720
We just stayed at the holiday inn Vancouver downtown towards completing the into the nights. When I looked at the printout I realized that our rate was my husbands corporate GE rate( he works for GE). Am now worried whether this would count as 'qualifying'? Nothing seems to be clearly spelt out in the t&c as to corporate rates. Anyone have any experience with their corporate rates being qualifying or otherwise?
Then, you can report back to this thread to allay other's fears. @:-)
Oct 2, 2014, 10:11 am
#912
Join Date: Feb 2012
Location: Helsinki (Finland)
Programs: IHG Plat, Marriott Plat
Posts: 468
My corp. rate has always been qualifying rate both in general for collecting points and nights and in earlier promotions as well as this current one, too. Same should apply to GE rates that are very similar to ones my employer has.
Oct 2, 2014, 11:01 am
#913
Join Date: Jun 2014
Posts: 91
I will be sure to report back on my experience,though.
Oct 2, 2014, 11:02 am
#914
Join Date: Jun 2014
Posts: 91
Thank you,that's reassuring to know.