Booking moved from Palazzo to Venetian
Sep 13, 2012, 1:47 pm
#46
Join Date: Aug 2004
Posts: 5
I booked Palazzo Prestige Luxury Suite for $299 for one night, did a best rate guarantee and it was approved. On Priority Club's website it showed $180 @ Venetian for a Bella View Suite instead.
I called Palazzo's resort services and just asked them to email me a confirmation, which showed the COMP and the correct Prestige Suite. It also had a different confirmation # for Palazzo.
I think when IHG acquired Venetian/Palazzo, the booking engines don't quite get along.
I called Palazzo's resort services and just asked them to email me a confirmation, which showed the COMP and the correct Prestige Suite. It also had a different confirmation # for Palazzo.
I think when IHG acquired Venetian/Palazzo, the booking engines don't quite get along.
Jan 17, 2013, 8:42 pm
#48
Join Date: Oct 2002
Location: SYD
Programs: QF Emerald EY Plat HH D
Posts: 1,270
I have booked a couple of times and it always shows bella venetian even though i book palazzo
I called the res agents and they say yes indeed you are at venetian so I checkin at venetian and they say what are you doing here your booking is palazzo. walk all the way to palazzo and checkin
happens every time
they really need to get this sorted out its a real drama.
I called the res agents and they say yes indeed you are at venetian so I checkin at venetian and they say what are you doing here your booking is palazzo. walk all the way to palazzo and checkin
happens every time
they really need to get this sorted out its a real drama.
Jan 18, 2013, 6:47 pm
#49
Join Date: Mar 2007
Programs: ICH plat RA,HH Dia
Posts: 549
I have booked a couple of times and it always shows bella venetian even though i book palazzo
I called the res agents and they say yes indeed you are at venetian so I checkin at venetian and they say what are you doing here your booking is palazzo. walk all the way to palazzo and checkin
happens every time
they really need to get this sorted out its a real drama.
I called the res agents and they say yes indeed you are at venetian so I checkin at venetian and they say what are you doing here your booking is palazzo. walk all the way to palazzo and checkin
happens every time
they really need to get this sorted out its a real drama.
Jan 29, 2013, 5:21 am
#50
Join Date: Aug 2010
Location: Stavanger, Norway
Programs: US Platinum, KL FB Gold, UA Gold, AS MVP Gold, IC Amb.
Posts: 61
also moved..
Booked a Bella View suite at the Palazzo - but has been changed to exact same room but at the Venetian. Reading this thread it seems like a computer glitch..
But, being an ambassador, is the upgrade better or worse at the venetian compared to palazzo? Not being RA, but merely Gold Ambassador, I assume I will not be upgraded to Prestige level?
any insight whatsoever is truly appreciated
But, being an ambassador, is the upgrade better or worse at the venetian compared to palazzo? Not being RA, but merely Gold Ambassador, I assume I will not be upgraded to Prestige level?
any insight whatsoever is truly appreciated
Jan 29, 2013, 8:12 am
#52
Join Date: Oct 2011
Location: Astraveln
Programs: AA ex Plat, IC Plat , Hilton Diamond
Posts: 491
+1
Usually Upgrades are better at Venetian....but Palazzo is a nicer property. I personally am very happy at the Venetian and it is nice. Your upgrade most likely will be from your given room type, to a view room or something of that nature. Dont expect multi-level upgrades here, but I have enjoyed my stays.
Usually Upgrades are better at Venetian....but Palazzo is a nicer property. I personally am very happy at the Venetian and it is nice. Your upgrade most likely will be from your given room type, to a view room or something of that nature. Dont expect multi-level upgrades here, but I have enjoyed my stays.
Jan 5, 2021, 8:17 pm
#53
Join Date: Jan 2021
Posts: 1
hey guys, so as of Jan 5th 2021 this just happened to me and I was pissed. I am glad I found this forum.
BUT, when I called the hotel to confirm my reservation, they informed me, that the entire tower was being closed because of COVID. The casino and amenities are still open, but no one will be staying in the tower apparently. I am going to try to see if I can get some kind of small upgrade or resort fee waived because of this. I cant complain too much, as my room was comped and was just and entry level. But I like the Palazzo so much more.
My trip is on Jan 14 to 17 so I will et you guys know what happens.
BUT, when I called the hotel to confirm my reservation, they informed me, that the entire tower was being closed because of COVID. The casino and amenities are still open, but no one will be staying in the tower apparently. I am going to try to see if I can get some kind of small upgrade or resort fee waived because of this. I cant complain too much, as my room was comped and was just and entry level. But I like the Palazzo so much more.
My trip is on Jan 14 to 17 so I will et you guys know what happens.
Jan 6, 2021, 1:57 am
#54
Join Date: Jan 2002
Location: Los Angeles, California
Programs: IHG Diamond Elite, Hilton Diamond, Hertz President's Circle
Posts: 3,531
These two hotels are about to be sold. MGM Grand and Hard Rock are in the running so its likely they won't be part of IHG much longer. The sale will move very quickly so watch your reservations.
https://www.casino.org/news/hard-roc...n-and-palazzo/
https://www.casino.org/news/hard-roc...n-and-palazzo/
Jan 6, 2021, 7:29 am
#55
Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 2,862
These two hotels are about to be sold. MGM Grand and Hard Rock are in the running so its likely they won't be part of IHG much longer. The sale will move very quickly so watch your reservations.
https://www.casino.org/news/hard-roc...n-and-palazzo/
https://www.casino.org/news/hard-roc...n-and-palazzo/
Jan 6, 2021, 7:42 am
#56
Join Date: Dec 2002
Location: Gold Country, California
Programs: Hilton Gold, IHG Diamond Ambassador, Hyatt Globalist
Posts: 1,199
These two hotels are about to be sold. MGM Grand and Hard Rock are in the running so its likely they won't be part of IHG much longer. The sale will move very quickly so watch your reservations.
https://www.casino.org/news/hard-roc...n-and-palazzo/
https://www.casino.org/news/hard-roc...n-and-palazzo/