Issue with Fare Repricing When Changing Flights
Nov 25, 2024 | 6:24 am
#1
Original Poster
Join Date: Jul 2006
Location: YVR
Programs: AS 75K
Posts: 278
Issue with Fare Repricing When Changing Flights
I have a situation with a flight change and would appreciate any insights. Here's the background:
I then contacted the operating airline directly, and they confirmed that the flight I want is definitely open in my original booking class and that no fare difference or change fee should apply...but they're not authorized to make the change for me.
My questions:
- I’ve already flown the first segment of my Ireland-Canada trip and have 1 remaining segment back to Ireland
- Operating airline EI (not booked as a codeshare); ticketed by AS
- I want to change it to a later date.
- Before calling the airline, I checked ExpertFlyer and confirmed that the flight/date I want is available in the fare class I originally booked.
- The fare rules show:
- CHANGES
ANY TIME
CHANGES PERMITTED FOR REISSUE/REVALIDATION.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
CHANGES PERMITTED . ANY FARE DIFFERENCE MUST BE
PAID IF CHANGING TO A DIFFERENT FARE CLASS .
----
CHANGES PERMITTED FROM SAME COUNTRY OF ORIGIN
ONLY.
----
I then contacted the operating airline directly, and they confirmed that the flight I want is definitely open in my original booking class and that no fare difference or change fee should apply...but they're not authorized to make the change for me.
My questions:
- Why would the system automatically reprice my ticket into a higher fare class when the flight is available in my original fare class?
- Is there any way to override the system or get the change processed at the original fare?
- How should I approach this for a resolution? I already dealt with a supervisor who said that she can't just enter a fare class manually. Is that correct?
Last edited by shuttlerider; Nov 25, 2024 at 9:53 pm
Nov 25, 2024 | 9:30 am
#2
Moderator: Hilton Honors, Practical Travel Safety Issues, Information Desk & San Francisco
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,319
For the clearest response, please post the airline so you get the best advice!
Thanks.
Squeakr
Co mod Info Desk
Thanks.
Squeakr
Co mod Info Desk
Nov 25, 2024 | 10:00 pm
#5
Original Poster
Join Date: Jul 2006
Location: YVR
Programs: AS 75K
Posts: 278
Nov 26, 2024 | 2:07 am
#6
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 13,925
My questions:
- Why would the system automatically reprice my ticket into a higher fare class when the flight is available in my original fare class?
- Is there any way to override the system or get the change processed at the original fare?
- How should I approach this for a resolution? I already dealt with a supervisor who said that she can't just enter a fare class manually. Is that correct?
2) Not to my knowledge. Wait for a schedule change and rebook free of charge (invol. rebooking) or ask to cancel/get a full refund, i.e. you book a new ticket for the new travel dates?
3. I doubt you will be able to do anything about it.
Last edited by SK AAR; Nov 27, 2024 at 1:29 am
Nov 28, 2024 | 10:37 am
#8
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 46,325
Perhaps you could ask AS for a somewhat transparent explanation of the underlying mechanics involved in the fare you purchased, as they pertain to the written terms and conditions. This might help you better evaluate other flight options. I'm also a fan of waiting/hoping for schedule changes to potentially use as get out of jail free cards in situations like that.
Was booking with Alaska substantially cheaper than other channels?
Was booking with Alaska substantially cheaper than other channels?