HELP please! One leg missing on British Airways booking reference
Sep 13, 2022, 12:56 pm
#1
Original Poster
Join Date: Sep 2022
Posts: 5
HELP please! One leg missing on British Airways booking reference
Hi All!
I was hoping to get some guidance or direction from this forum please.
In May 2022, I booked a return flight from Kuala Lumpur - Doha - London for September 2022. The booking was done with British Airways but operated by Qatar.
In July this year, I received an email saying the Kuala Lumpur to Doha flight was canceled and proposed an alternative flight. I did that and received confirmation email with all 4 journeys.
When I logged into manage my booking on Ba website, I found the Kuala Lumpur to Doha leg is not there! I tried the BA chat which was unhelpful as all they could show me is the same details as what I could see in my booking. I do have an email from July confirming my booking.
I will give BA a call tomorrow but I'm not hopeful. Anyone here with experience or advice, I'd be grateful. I'm really worried as due to fly at 3am on Saturday!
Thanks in advance!
I was hoping to get some guidance or direction from this forum please.
In May 2022, I booked a return flight from Kuala Lumpur - Doha - London for September 2022. The booking was done with British Airways but operated by Qatar.
In July this year, I received an email saying the Kuala Lumpur to Doha flight was canceled and proposed an alternative flight. I did that and received confirmation email with all 4 journeys.
When I logged into manage my booking on Ba website, I found the Kuala Lumpur to Doha leg is not there! I tried the BA chat which was unhelpful as all they could show me is the same details as what I could see in my booking. I do have an email from July confirming my booking.
I will give BA a call tomorrow but I'm not hopeful. Anyone here with experience or advice, I'd be grateful. I'm really worried as due to fly at 3am on Saturday!
Thanks in advance!
Sep 13, 2022, 1:12 pm
#2
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,022
I was hoping to get some guidance or direction from this forum please.
In May 2022, I booked a return flight from Kuala Lumpur - Doha - London for September 2022. The booking was done with British Airways but operated by Qatar.
In July this year, I received an email saying the Kuala Lumpur to Doha flight was canceled and proposed an alternative flight. I did that and received confirmation email with all 4 journeys.
When I logged into manage my booking on Ba website, I found the Kuala Lumpur to Doha leg is not there! I tried the BA chat which was unhelpful as all they could show me is the same details as what I could see in my booking. I do have an email from July confirming my booking.
I will give BA a call tomorrow but I'm not hopeful. Anyone here with experience or advice, I'd be grateful. I'm really worried as due to fly at 3am on Saturday!
In May 2022, I booked a return flight from Kuala Lumpur - Doha - London for September 2022. The booking was done with British Airways but operated by Qatar.
In July this year, I received an email saying the Kuala Lumpur to Doha flight was canceled and proposed an alternative flight. I did that and received confirmation email with all 4 journeys.
When I logged into manage my booking on Ba website, I found the Kuala Lumpur to Doha leg is not there! I tried the BA chat which was unhelpful as all they could show me is the same details as what I could see in my booking. I do have an email from July confirming my booking.
I will give BA a call tomorrow but I'm not hopeful. Anyone here with experience or advice, I'd be grateful. I'm really worried as due to fly at 3am on Saturday!