Getting cancellation reason
Jun 4, 2022 | 7:38 am
#1
Original Poster
Join Date: Feb 2022
Posts: 115
Getting cancellation reason
Hello,
Could you help me find the reason for a cancellation (airline says it is exceptional circumstance but gives no more reasons):
Wizzair LTN to SCV flight on the 20 May 2022
at 3:30pm W93616 callsign WUK2057
Equipment was A321 G-WUKJ
On FlightRadar24 I can see the plane landed from PRN on time. It was then not used until the next day where it suffered another 3hrs delay in the morning.
Is there a way to get the official reason for the flight cancellation?
thank you!
Could you help me find the reason for a cancellation (airline says it is exceptional circumstance but gives no more reasons):
Wizzair LTN to SCV flight on the 20 May 2022
at 3:30pm W93616 callsign WUK2057
Equipment was A321 G-WUKJ
On FlightRadar24 I can see the plane landed from PRN on time. It was then not used until the next day where it suffered another 3hrs delay in the morning.
Is there a way to get the official reason for the flight cancellation?
thank you!
Jun 9, 2022 | 6:46 am
#2
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 13,920
Such information is not available to the public. What did the crew or gate staff tell about the cancellation?
Anyway, if you already received the reply from Wizz Air that the delay was caused by extraordinary circumstances (without specifying what was the extact reason) you can question that in your response to Wizz. However, I'm not sure you will succeed in getting compensation for delay if that is what you are looking for.
Anyway, if you already received the reply from Wizz Air that the delay was caused by extraordinary circumstances (without specifying what was the extact reason) you can question that in your response to Wizz. However, I'm not sure you will succeed in getting compensation for delay if that is what you are looking for.
Jun 9, 2022 | 6:57 am
#3
Original Poster
Join Date: Feb 2022
Posts: 115
So on this one:
- I contacted Luton to ask for the reason of the cancellation. They replied that Wizzair says exceptional circumstance and thats what they have in their records
- I put a compensation claim using Wizzairs for. Their immediate reply was that the cancellation was due to EC and that therefore they wouldnt be paying
- I sntomas replied saying I wanted documented evidence of the cancellation reasons
- 24hrs later they replied stating they will be paying a compensation of around EUR400
So basically they lie at first but once you make it known you know your rights they backtrack and pay
- I contacted Luton to ask for the reason of the cancellation. They replied that Wizzair says exceptional circumstance and thats what they have in their records
- I put a compensation claim using Wizzairs for. Their immediate reply was that the cancellation was due to EC and that therefore they wouldnt be paying
- I sntomas replied saying I wanted documented evidence of the cancellation reasons
- 24hrs later they replied stating they will be paying a compensation of around EUR400
So basically they lie at first but once you make it known you know your rights they backtrack and pay
Jun 9, 2022 | 8:42 am
#4
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 13,920
Jun 9, 2022 | 8:26 pm
#5
Join Date: Mar 2011
Location: New York, NY
Programs: AA ExPl, BA Gold, DL Gold, Hyatt Globalist, Marriott Lifetime Platinum, probably some others
Posts: 4,933
Such information is not available to the public. What did the crew or gate staff tell about the cancellation?
Anyway, if you already received the reply from Wizz Air that the delay was caused by extraordinary circumstances (without specifying what was the extact reason) you can question that in your response to Wizz. However, I'm not sure you will succeed in getting compensation for delay if that is what you are looking for.
Anyway, if you already received the reply from Wizz Air that the delay was caused by extraordinary circumstances (without specifying what was the extact reason) you can question that in your response to Wizz. However, I'm not sure you will succeed in getting compensation for delay if that is what you are looking for.
