Airline denying reason for delay was tech
Nov 15, 2021, 2:05 pm
#1
Original Poster
Join Date: Nov 2021
Posts: 1
Airline denying reason for delay was tech
Hi
hope someone can help. Flew from Orlando to Miami on American Airlines connecting with British Airways for London.
There was a delay in Orlando due to bad weather but when we left the gate we still had plenty of time to-make our connection.
The flight went tech at the start of the runway and had to return to the gate , the captain announced it was a computer error.
By the time the flight eventually took off we had missed our connection in Miami.
The captain spoke to us and assured us that as the flight had gone tech we would receive accommodation in Miami.
The rebooking desk refused to accept our flight had gone tech. They said they did not have any available accommodation and we eventually left Miami 24 hours later.
The airline reported the delay as being caused purely by bad weather.
This has prevented us from claiming compensation from British Airways.
How do we obtain proof that the flight went tech ?
would there be a record of this?
American Airlines have simply ignored every request we have made for confirmation that the flight went tech.
Appreciate it if anyone can help.
hope someone can help. Flew from Orlando to Miami on American Airlines connecting with British Airways for London.
There was a delay in Orlando due to bad weather but when we left the gate we still had plenty of time to-make our connection.
The flight went tech at the start of the runway and had to return to the gate , the captain announced it was a computer error.
By the time the flight eventually took off we had missed our connection in Miami.
The captain spoke to us and assured us that as the flight had gone tech we would receive accommodation in Miami.
The rebooking desk refused to accept our flight had gone tech. They said they did not have any available accommodation and we eventually left Miami 24 hours later.
The airline reported the delay as being caused purely by bad weather.
This has prevented us from claiming compensation from British Airways.
How do we obtain proof that the flight went tech ?
would there be a record of this?
American Airlines have simply ignored every request we have made for confirmation that the flight went tech.
Appreciate it if anyone can help.
Nov 15, 2021, 2:26 pm
#2
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,585
Welcome to FT!
Even if AA were to concede that your MCO-MIA flight delay was (partly) attributable to mechanical malfunction, how would that help you to claim compensation from BA? The delayed flight occurred outside of the EU, and was not operated by an EU carrier.
How much of a delay was attributable to the equipment failure? If there had not been a weather delay and you had initially pushed back on time, would the length of delay attributable to the equipment failure still have caused you to miss your connection? Things get tricky when there are multiple causes for a delay.
Was your ticket purchased with a credit card that offers trip-delay insurance coverage?
Even if AA were to concede that your MCO-MIA flight delay was (partly) attributable to mechanical malfunction, how would that help you to claim compensation from BA? The delayed flight occurred outside of the EU, and was not operated by an EU carrier.
How much of a delay was attributable to the equipment failure? If there had not been a weather delay and you had initially pushed back on time, would the length of delay attributable to the equipment failure still have caused you to miss your connection? Things get tricky when there are multiple causes for a delay.
Was your ticket purchased with a credit card that offers trip-delay insurance coverage?
Nov 16, 2021, 5:08 am
#3
Suspended
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,452
And even if AA were to concede that the delay was due to technical or mechanical reasons, that is a long way from getting BA to offer any compensation. To put it another way, and setting aside EC261 for the moment, why should BA compensate you for a delay caused by another airline? Your only avenue for compensation is to pursue AA, but they will surely tell you that the delay was safety related and therefore not eligible for anything. In other words, pound sand.