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Who's in charge of passenger complaints at airlines?

Who's in charge of passenger complaints at airlines?

Old Apr 27, 2020, 7:40 am
  #1  
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Who's in charge of passenger complaints at airlines?

Hi I'm doing some research. What is the title of the person in charge of passenger complaints at each airline? What most concerns them? What information are they not gathering that they wish they had?
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Old Apr 27, 2020, 9:13 am
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This sounds more like wanting someone else to do your research for you for free. Have you tried calling the airlines and asking?
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Old Apr 28, 2020, 2:18 am
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Originally Posted by randallstephens
What information are they not gathering that they wish they had?
Surely that's a question only THEY can answer.
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Old Apr 28, 2020, 2:33 pm
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This is from the DOT:

https://www.transportation.gov/airco...plaint-process
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Old Apr 28, 2020, 3:09 pm
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Originally Posted by randallstephens
What is the title of the person in charge of passenger complaints at each airline?
What kind of complaints are we talking about?
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