FlyerTalk Forums - View Single Post - Who's in charge of passenger complaints at airlines?
Old Apr 27, 2020 | 6:40 am
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randallstephens
 
Join Date: Apr 2020
Posts: 1
Who's in charge of passenger complaints at airlines?

Hi I'm doing some research. What is the title of the person in charge of passenger complaints at each airline? What most concerns them? What information are they not gathering that they wish they had?
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