Compensation Question
Jul 21, 2019 | 3:35 pm
#1
Original Poster
Join Date: Aug 2017
Location: Manchester, UK
Programs: Emirates Skywards (Gold), Hilton (Diamond), Radisson (Gold)
Posts: 376
Compensation Question
Arrrggh... I love FlyerTalk but it’s so hard to use.
I know there is a compensation clinic thread here somewhere, I’ve seen lots of links to it but can I find it now I need to use it?
I swear there isn’t really a search function, it’s more like a “I’m feeling lucky” search on Google.
Thank you in advance to whoever will move this to the correct place.
Anyway, onto my actual question:
Flight LAS->MAN landed 2 hrs, 52mins late due to aircraft availability, however disembarking was delayed by more than 10mins because the pilot stopped too far forward and the plane had to be hitched to a tug and pushed back.
Does that put it over three hours or are the rules very specifically the landing time?
I know there is a compensation clinic thread here somewhere, I’ve seen lots of links to it but can I find it now I need to use it?
I swear there isn’t really a search function, it’s more like a “I’m feeling lucky” search on Google.
Thank you in advance to whoever will move this to the correct place.
Anyway, onto my actual question:
Flight LAS->MAN landed 2 hrs, 52mins late due to aircraft availability, however disembarking was delayed by more than 10mins because the pilot stopped too far forward and the plane had to be hitched to a tug and pushed back.
Does that put it over three hours or are the rules very specifically the landing time?
Jul 21, 2019 | 4:29 pm
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Presume that this was MT as it's the only carrier flying that route nonstop.
If I have that correct, at 3 hours, you are due EUR 300. Arrival is determined when the first passenger door is open and available for passenger offloading. If your timings are correct, you are due the delay compensation.
If I have that correct, at 3 hours, you are due EUR 300. Arrival is determined when the first passenger door is open and available for passenger offloading. If your timings are correct, you are due the delay compensation.
Jul 21, 2019 | 4:53 pm
#4
Join Date: Dec 2009
Location: New York, NY
Programs: DL Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,777
For future situations, I have taken photos of me in my seat at landing, the gate and me when I get to the door so there is a timestamp recording the time to support my claim.
Jul 21, 2019 | 5:08 pm
#5
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 30,420
Arrrggh... I love FlyerTalk but it’s so hard to use.
I know there is a compensation clinic thread here somewhere, I’ve seen lots of links to it but can I find it now I need to use it?
I swear there isn’t really a search function, it’s more like a “I’m feeling lucky” search on Google.
I know there is a compensation clinic thread here somewhere, I’ve seen lots of links to it but can I find it now I need to use it?
I swear there isn’t really a search function, it’s more like a “I’m feeling lucky” search on Google.
https://www.flyertalk.com/forum/brit...61-2004-a.html
Jul 21, 2019 | 6:13 pm
#6
Join Date: Apr 2002
Location: NYC
Posts: 9,781
Arrival times are at the gate - not landing. That's the time stamp they will use. You can check exact arrival times on several websites - and on expertflyer it will give you additional notes. If you give details someone here can look it up. If VS just look it up on the BA site. If Thomas Cook be prepared to fight.
FYI - If it was the VS flight yester it officially arrived at 11:14am so 3.14 late. But - on a long flight (over 3500 Kms) the delay has to be over 4 hrs to be eligible for full comp. My understanding is that your delay would be 50% if 600eu.
FYI - If it was the VS flight yester it officially arrived at 11:14am so 3.14 late. But - on a long flight (over 3500 Kms) the delay has to be over 4 hrs to be eligible for full comp. My understanding is that your delay would be 50% if 600eu.
Last edited by erik123; Jul 21, 2019 at 6:30 pm
Jul 21, 2019 | 7:12 pm
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Actually, the times shown on the websites drawing from commercial data such as EF are when the brakes are locked at the gate. That is considered "arrival" worldwide. But, the EU looks to the time the first cabin door is opened and available for passenger offloading. That might make a 30-second difference in some cases, but in others it could be longer.
Jul 21, 2019 | 8:09 pm
#8
FlyerTalk Evangelist
Join Date: May 1998
Location: Massachusetts, USA; AA 2.996MM & Plat Pro, DL 1MM, GM & Flying Colonel
Posts: 25,036
Actually, the times shown on the websites drawing from commercial data such as EF are when the brakes are locked at the gate. That is considered "arrival" worldwide. But, the EU looks to the time the first cabin door is opened and available for passenger offloading. That might make a 30-second difference in some cases, but in others it could be longer.
Jul 22, 2019 | 3:52 pm
#10
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
This wouldn't happen in July in the northern hemisphere, but in really cold winter weather, on the first flight to arrive at a gate in the early morning, I have waited as much as half an hour for jetway wheels to be unfrozen so it could be moved into position. Much of the delay was the time it took to locate the unfreezing equipment and (at 5 am) someone who knew how to operate it, and get both of them to our gate.
Jul 29, 2019 | 3:23 pm
#12
Join Date: Nov 2013
Programs: AA Lifetime Platinum; Amex Plat; Four Seasons; Fairmont; HH; etc.; "Retirees-In-Training"
Posts: 664
Thanks for reporting back.
That isn't done much of the time, so we don't get the collective knowledge/background/etc.
GC