URGENT: Problem with Air Maroc Timetable Change
Mar 21, 2016, 3:30 pm
#16
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probably i'll ask them to switch my flight from BLQ on 25/3...but is that normal? i mean..if i decide to tak the risk of a misconnection, can they refuse to cover the overnight expenses and to not re-protect me? what about the EU261/2004 in this case? I'm a little bit confused..
Mar 21, 2016, 3:31 pm
#17
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
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- Immerse oneself in the carrier's T&C, see below
- Prepare a list of alternatives. Airlines generally want to assist and if you present them with a list of options you're willing to accept, this can speed up the process
Royal Air Maroc General terms and conditions
2.2 Except as otherwise provided for in the Convention, and if a Passenger has a single Contract of Carriage (as defined by Convention) that is the subject of a Reservation:
- if the Carrier cancels a flight or
- operates a flight with excessive delays compared to the planned schedule or
- the Carrier causes the Passenger to miss a connecting flight, or
- if the flight does not stop at the Agreed Stopping Place or the point of destination, or
- if the Passenger is refused embarkation due to overbooking,
The Carrier must, in agreement with the Passenger:
(a) Carry the Passenger on the next flight with an available seat, without surcharge and, where applicable, extend the Ticket validity commensurately, or
(b) Reroute the Passenger to the destination shown on the Ticket within a reasonable time, in whole or in part on the Carrier ́s own flights or those of another Carrier, or by any other means of carriage agreed on with the Passenger. If the fare and charges for the new routing are lower than the refund value of the Ticket, in whole or in part, the difference will be refunded to the Passenger, or
(c) Refund the Ticket, in accordance with Article X/2, below.
Mar 21, 2016, 3:31 pm
#18
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correct, that's my assumption too...but they say that I've been ifnormed in advance..even if 72h before!
Mar 21, 2016, 3:39 pm
#19
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
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For further information, see http://www.flyertalk.com/forum/briti...61-2004-a.html. While BA related, the advise is applicable to this situation
Mar 21, 2016, 3:45 pm
#20
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Its a grey area since there is no change to the VCE-CMN flight. Worth inquiring but the priority should be to obtain an acceptable re-routing.
For further information, see http://www.flyertalk.com/forum/briti...61-2004-a.html. While BA related, the advise is applicable to this situation
For further information, see http://www.flyertalk.com/forum/briti...61-2004-a.html. While BA related, the advise is applicable to this situation
- switch to the BLQ-CMN-RAK flight on 25/3 at 5 pm , but the 2nd leg is in biz class, and having seen their unprofessionalism , they won't re-protect me on biz class
- risk it, asking for reprotection for the 2nd leg the next day ,with the risk of fully booked flights and overnight costs charged to me (considering their assumptions.........)
- ask them to fly the VCE-CMN on 24/3 and then switch me on the first available flight on the 25/3, but - again - the overnight costs will be at my own expenses.....
Last edited by Paul4Travel; Mar 21, 2016 at 3:52 pm
Mar 21, 2016, 4:07 pm
#21
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I'm really not sure about EC261 on this one, since the affected flight doesn't fall under the scope of the regulations, but it's worth a shot. I must reiterate that your travel insurance policy is probably the document you want to read most closely now since, even if 261 applies, you will have certainty of reimbursement only ex post, rather than ex ante with insurance.
Mar 21, 2016, 4:20 pm
#22
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I'm really not sure about EC261 on this one, since the affected flight doesn't fall under the scope of the regulations, but it's worth a shot. I must reiterate that your travel insurance policy is probably the document you want to read most closely now since, even if 261 applies, you will have certainty of reimbursement only ex post, rather than ex ante with insurance.
Mar 22, 2016, 12:44 pm
#24
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Well I've managed: Since there're many passenger in the same situation RAM has decided that the 2nd flight will wait untill our arrival in CMN..
I hope they'll do what they promised...
I hope they'll do what they promised...