Originally Posted by
Paul4Travel
No flights on 23/3. And to pay > 500€ ow is unacceptable since they changed the timetable just few days in advance...s there a way to manage this, forcing RAM to re-protect me?
Two tips I use in situations like this are:
- Immerse oneself in the carrier's T&C, see below
- Prepare a list of alternatives. Airlines generally want to assist and if you present them with a list of options you're willing to accept, this can speed up the process
Royal Air Maroc General terms and conditions
2.2 Except as otherwise provided for in the Convention, and if a Passenger has a single Contract of Carriage (as defined by Convention) that is the subject of a Reservation:
- if the Carrier cancels a flight or
- operates a flight with excessive delays compared to the planned schedule or
-
the Carrier causes the Passenger to miss a connecting flight, or
- if the flight does not stop at the Agreed Stopping Place or the point of destination, or
- if the Passenger is refused embarkation due to overbooking,
The Carrier must,
in agreement with the Passenger:
(a)
Carry the Passenger on the next flight with an available seat, without surcharge and, where applicable, extend the Ticket validity commensurately, or
(b)
Reroute the Passenger to the destination shown on the Ticket within a reasonable time, in whole or in part on the Carrier ́s own flights or those of another Carrier, or by any other means of carriage agreed on with the Passenger. If the fare and charges for the new routing are lower than the refund value of the Ticket, in whole or in part, the difference will be refunded to the Passenger, or
(c) Refund the Ticket, in accordance with Article X/2, below.