Advice Requested: EU Flight Delay Compensation
Feb 25, 2016 | 12:58 pm
#1
Original Poster
Join Date: Feb 2016
Location: Chicago
Programs: Alaska Titanium, Hyatt Globalist, Marriott Plat
Posts: 232
Advice Requested: EU Flight Delay Compensation
Earlier this year I had a delayed arrival time of roughly 3 hours 40 minutes from my AA trip from Heathrow to O'Hare. I went through an automated flight delay compensation website to help claim a refund as per EU regulations and I finally received a positive response from AA this morning.
Per their e-mail:
Whilst I am happy that this is a great result, I am getting conflicting information about the amount of compensation I am legally entitled to depending on the source I read. For instance:
Obviously the difference between the two values is rather large so I wanted to check with knowledgeable experts before I accept anything!
Per their e-mail:
We offer you one of the following forms of compensation.
A. Monetary payment of 300EUR - or -
B. Transportation voucher in the amount of $500USD which may be used to purchase travel on American Airlines for you, a friend, or relative.
A. Monetary payment of 300EUR - or -
B. Transportation voucher in the amount of $500USD which may be used to purchase travel on American Airlines for you, a friend, or relative.
- When I read MoneySavingsExpert, they state that flights between an EU and non-EU airport delayed between 3-4 hours of expected arrival can claim 300, whilst anything 4+ hours would be entitled to 600 (plus any resultant costs).
Obviously the difference between the two values is rather large so I wanted to check with knowledgeable experts before I accept anything!
Feb 25, 2016 | 1:09 pm
#2
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Join Date: Oct 2006
Location: Atherton, CA
Programs: UA 1K, AA EXP; Owner, Green Bay Packers
Posts: 21,685
There's a long thread in the BA forum about this that will likely answer your question definitively or get an answer from one of the Brits.
http://www.flyertalk.com/forum/briti...61-2004-a.html
I think the €300 is correct for the amount of delay you had. Your decision whether the cash or voucher is better for you.
See post #3 question #2 in the thread above.
Welcome to FT!
http://www.flyertalk.com/forum/briti...61-2004-a.html
I think the €300 is correct for the amount of delay you had. Your decision whether the cash or voucher is better for you.
See post #3 question #2 in the thread above.
Welcome to FT!
Last edited by Doc Savage; Feb 25, 2016 at 1:16 pm