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Is the FF program on the way out?

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Is the FF program on the way out?

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Old Jan 15, 2014 | 3:40 am
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I agree with sdsearch's analysis. But still, it's hard to understand why airlines would systematically discourage the loyalty of their most profitable customers and cultivate the loyalty of the less profitable economy class customers. Unless, they're aiming mainly at the loyalty of 'full-fare' (Y and B) class customers and discouraging both discount economy and premium fare customers. As for "giving away little while promising a lot," I certainly agree with that conclusion, but it is sure to kill off the appeal of miles/points in the medium term. I, for one, now only collect miles when I can't avoid them (i.e., for flying). And I use them mainly for friends who are willing to accept economy seating in return for a cheap (not 'free' anymore) ticket.
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Old Jan 15, 2014 | 9:33 am
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Originally Posted by erdehoff
I will close with a "Mean Girls" quote that seems very apt: "She knew it was better to be in the Plastics, hating life, than to not be in at all." Yep, I'm the Gretchen Wieners of the FF world.
This sums it up pretty well. Better to have a base Lexus than a loaded Toyota. But personally, the dreariness of Toyota as well as Lexus is enough to kill me.
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Old Jan 15, 2014 | 2:50 pm
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Southwest is a popular airline and has a popular mileage program that seems to be 100% revenue. Very few FTers seem to use it (I myself never fly Southwest, only because they don't service my airports well), but customers seem to appreciate it. Many people i know in California use their Southwest cards and fly Southwest religiously. So FF programs will exist in some form. They will just be more revenue based, particularly within the US. International redemptions will probably remain zone or mileage based in some form; they will just be devalued. The issue is that there are too many points out there, not the programs themselves.
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Old Jan 15, 2014 | 5:51 pm
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Originally Posted by ajnaro
I agree with sdsearch's analysis. But still, it's hard to understand why airlines would systematically discourage the loyalty of their most profitable customers and cultivate the loyalty of the less profitable economy class customers.
Airlines would go broke if they flew with full J cabins and empty Y ones. It is instructive to realize that SQ, a lauded airline, couldn't make all-J work on SIN-EWR/LAX, and the number of airlines that DO make all-J work is tiny, mostly restricted to LON-NYC.
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Old Jan 15, 2014 | 6:05 pm
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Originally Posted by ajnaro
I agree with sdsearch's analysis. But still, it's hard to understand why airlines would systematically discourage the loyalty of their most profitable customers and cultivate the loyalty of the less profitable economy class customers. Unless, they're aiming mainly at the loyalty of 'full-fare' (Y and B) class customers and discouraging both discount economy and premium fare customers. As for "giving away little while promising a lot," I certainly agree with that conclusion, but it is sure to kill off the appeal of miles/points in the medium term. I, for one, now only collect miles when I can't avoid them (i.e., for flying). And I use them mainly for friends who are willing to accept economy seating in return for a cheap (not 'free' anymore) ticket.
Many economy customers are actually paying for tickets and will remember good service. I've been on the EWR-SIN all J flight. The flight was 60% full at best and most customers either paid with someone else's money (like I did) or or redeemed an award. The route was more or less subsidized by coach tickets purchased elsewhere in the network, and it eventually wasn't worth it. Airlines need customers willing to pay to sit in coach to travel somewhere. Most customers aren't premium.
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Old Jan 15, 2014 | 7:05 pm
  #21  
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Originally Posted by Adelphos
Southwest is a popular airline and has a popular mileage program that seems to be 100% revenue.
It's 100% revenue in terms of earning and burning on the airline itself. But it's actually closer to 0% revenue than many of the legacy airlines in terms of partner earning!

In other words, while there are, for example, several airlines at several hotel programs where the miles you earn are proportional to the spend you do at the hotel, Southwest gives a flat number of points per stay in every hotel program, so hotel partner earning is 0% revenue with Southwest, but some sizeable percentage of revenue with some legacy airlines!

Southwest gives also a flat number of points per car rental.

So the only partners that Southwest has where earning is revenue based are the dining program and the credit card (and that's only regular earning, not the singup bonus, of course).

Originally Posted by Adelphos
So FF programs will exist in some form. They will just be more revenue based, particularly within the US. International redemptions will probably remain zone or mileage based in some form; they will just be devalued.
Even that's not clear (in terms of redeemable miles). The issue: Southwest can get away with it because it's a single-class airline. With miles programs, the number of miles you need for business class (or domestic first class on two-class planes) is only about 2x the number of miles you need for coach class, and the number of miles you need for "true" first class (ie, on three class planes) is only about 2.5x to 3x the number of miles you need for coach.

Simiarly, most airlines have both "saver" and "last seat" awards. In a given cabin, the "last seat" awards take only 2x (AA/UA) to 3x (DL) the number of miles as the "saver" awards.

However, in cash prices, business/first is typically 5x to even 10x the cost of coach (especially if looking at advance purchase). And advance purchase vs "last seat" in cash prices is also about 5x at least on the legacies. (There's somewhat less of a difference between advance purchase and "last seat" prices on Southwest compared to the legacies, which also helps make it possible for Southwest to get away with being revenue based for burning.)

So redemption couldn't easily maintain these ratios on the legacies if it were converted to being closely tied to revenue while keeping cash prices where they are.

... There is, however, an area where legacies are definitely moving in the "more revenuie" direction, and that's the qualifying / requalifying for elite status. Both DL and UA gave already implemented a requirement for "qualifying dollars" in additon to qualifying miles for reaching elite status, making reaching elite status purely by flying a bunch of ultracheap fares no longer possible at these airlines. I think there's more interested in fishing out "cheapskates" from elite status that they are in converting redeemable (not status) mileage programs to revenue programs.

However, there are other kinds of changes (than moving to revenue) possible, with precedents for them: BA / IB Avios points are redeemed based on the length (in point-to-point distance) of each flight segment, on a per-flight-segment basis. That's quite different than the US airlines which require the same amount of miles for flying all the way across the country as for flying a 45 minute hop to a city that's a four or five hour drive away. It can take way fewer Avios points than (BA/IB's partner) AA miles if your flight is a midcon-or-shorter nonstop flight.

BA switched from miles to Avios points a couple years ago. Why is it not possible that some US legacy airline might switch to something like that, rather than revenue-tied redemption?
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Old Jan 16, 2014 | 11:15 am
  #22  
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Originally Posted by Adelphos
Southwest is a popular airline and has a popular mileage program that seems to be 100% revenue.
I am a regular on the WN board. You overestimate the popularity of Rapid Rewards. Most people did better under the old system, which was easier to "work."
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Old Jan 16, 2014 | 1:40 pm
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Originally Posted by toomanybooks
I am a regular on the WN board. You overestimate the popularity of Rapid Rewards. Most people did better under the old system, which was easier to "work."
I don't think anyone on FlyerTalk is representative of the wider population.

Most people I've talked to in the real world love Rapid Rewards. These people don't come to FlyerTalk. They don't want to read about complicated stopover rules or region transiting. They don't want to "work" the system.

These are the people who want to get from Point A to Point B with their rewards, and Southwest does a great job making it super easy for these people. That's why it's popular.
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Old Jan 16, 2014 | 7:59 pm
  #24  
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What does your question mean, that the FFP is "on the way out?"

If you mean, are airlines transitioning to a revenue-based model for direct benefit accrual, yes.

Does this mean, it will become less worthwhile doing MRs and so on? Yes, and the perks of the regular tiers (non-secret spend-tier based levels like GS, 360 etc) will diminish.

If you mean, in the broad economic landscape, will FFP shrink and disappear? Most assuredly, no. Evidence contradicts that claim.

They already function as profit-centers and alternative currencies. Redemption options are increasing, additional ways/links to other programs are being introduced every week e.g. UA MP/Marriott or DL SM/Starwood (an unbelievable conjuncture of what is best in class with what is :-: mejor en su clase :-: ) Net value is INCREASING, at the same time as core value generation via flying rapidly diminishes. Customers will have to pursue other paths to generate benefits, such as allied programs, credit card spend, partner company patronage and so on. Exactly as intended.

If Bitcoins - which are gray-market instruments at best - are expanding, appreciating and becoming more useful, compare them with FFP which are far more embedded into our daily lives and institutional fabrics already.

They are already functioning as partial alternative currencies.
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Old Jan 17, 2014 | 8:34 am
  #25  
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If I could issue a private currency that I could devalue at will, why wouldn't I?
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Old Jan 17, 2014 | 10:37 am
  #26  
 
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Originally Posted by ajnaro
I agree with sdsearch's analysis. But still, it's hard to understand why airlines would systematically discourage the loyalty of their most profitable customers and cultivate the loyalty of the less profitable economy class customers. Unless, they're aiming mainly at the loyalty of 'full-fare' (Y and B) class customers and discouraging both discount economy and premium fare customers. As for "giving away little while promising a lot," I certainly agree with that conclusion, but it is sure to kill of the appeal of miles/points in the medium term. I, for one, now only collect miles when I can't avoid them (i.e., for flying). And I use them mainly for friends who are willing to accept economy seating in return for a cheap (not 'free' anymore) ticket.
I do not agree

If I could afford to pay Biz/First class, I'd simply pick up the best and more convenient flight, so for sure a FFP could not offer me benefits like free class upgrade, dedicated check in and lounge access because or not possible or already included in the service.

I have no clue why such a customer decided to stay with an airline or an alliance. Perhaps he doesn't....

But I can not afford to be elsewhere if not in the economy cabin. Now, FFP benefits like free class upgrade, dedicated check in and lounge access are really attractive. And I think I'm not alone in this opinion. I look forward them, I use them and I like them because they make my travel (i.e. life) a bit easier.

From time to time I redeem a long haul award in biz/first class and whatever the airline, it's a wonderful experience because I usually sit something like 30 rows behind !
By the way sitting on the back using a 200 EUR ticket vs sitting on the same seat but after having paid 980 EUR, gives the same in flight service just a very few more miles (not a lot more).

Free ticket ? I hope your wallet never experiences the pleasure to pay the AF/BA/LH fuel surcharge. I was surprised to discover AA and UA still offer almost free ticket, i.e. tax as low as 3 USD.
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