Originally Posted by
toomanybooks
I am a regular on the WN board. You overestimate the popularity of Rapid Rewards. Most people did better under the old system, which was easier to "work."
I don't think anyone on FlyerTalk is representative of the wider population.
Most people I've talked to in the real world love Rapid Rewards. These people don't come to FlyerTalk. They don't want to read about complicated stopover rules or region transiting. They don't want to "work" the system.
These are the people who want to get from Point A to Point B with their rewards, and Southwest does a great job making it super easy for these people. That's why it's popular.