Slow India eVisa ETA processing
#1
Original Poster


Join Date: Sep 2012
Location: AGH
Posts: 6,798
Slow India eVisa ETA processing
Hi all,
what is going on with the eVisa processing? I am now waiting for 10 days on my new business eVisa ETA... last couple of times it was processed within 24hrs. Also NONE of the phone numbers work and no reply to mails. Need to travel on Friday, not getting any update is kind of unnerving. Anyone got any insights or hint whom to reach out to?
Thanks!
what is going on with the eVisa processing? I am now waiting for 10 days on my new business eVisa ETA... last couple of times it was processed within 24hrs. Also NONE of the phone numbers work and no reply to mails. Need to travel on Friday, not getting any update is kind of unnerving. Anyone got any insights or hint whom to reach out to?
Thanks!
#2
Original Poster


Join Date: Sep 2012
Location: AGH
Posts: 6,798
Friday, nothing. No reaction. Just silence. 
That is really werid. Weird enough that the eVisa website is still a pice of garbage and paying the fees in the first try like winning the lottery. But at least so far, it worked out to get a visa in reasonable time.

That is really werid. Weird enough that the eVisa website is still a pice of garbage and paying the fees in the first try like winning the lottery. But at least so far, it worked out to get a visa in reasonable time.
#3
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 52,647
What does the status page say about your application? They normally prioritize pax who are travelling shortly...
The BoI helpdesk in Delhi is usually staffed and has access to the same systems:
https://boi.gov.in/boi/public/pages/...6-0011f25b2be6
The BoI helpdesk in Delhi is usually staffed and has access to the same systems:
https://boi.gov.in/boi/public/pages/...6-0011f25b2be6
Support Centre, Bureau of Immigration
e-mail ID: support-boi[at]mha[dot]gov[dot]in (For any queries regarding Immigration, Visa etc)
Helpline Number: 011-24300666
Working hours: 0930 Hrs. to 1800 Hrs. IST (Indian Time) (Monday to Friday, except public holidays)
e-mail ID: support-boi[at]mha[dot]gov[dot]in (For any queries regarding Immigration, Visa etc)
Helpline Number: 011-24300666
Working hours: 0930 Hrs. to 1800 Hrs. IST (Indian Time) (Monday to Friday, except public holidays)
#4




Join Date: Aug 2011
Location: Sydney, Australia and Stockholm, Sweden
Programs: VA Platinum, SQ Gold, TK Gold, Hhonors Gold, Accor Diamond, Bonvoy Gold, Radisson Premium
Posts: 1,148
I just arrived in Delhi yesterday and I must say the entire eVisa process was frustrating.
I applied for 2 at the same time. myself and mrs. One arrived in 4 working days the other arrived in 6 working days. Both were very vanilla and same nationalities.
Both lodgements were affected by multiple website crashes and having to re-enter data. Some check boxes reverted to defaults like the hard to spot box stating your parents were Pakistani which I believe could derail an application.
One application crashed at the payment page. The payment went through to my bank, the website says it hadn't been paid, so I resign myself to paying again, but it wouldn't let me because it said it had already been paid! I ended up using the third payment gateway option (and got better exchange rates) so my wife's visa was effectively paid for twice. The website assures me there is a thorough reconciliation process but I've written off that second payment.
Emails to the help desk just returned answers that the visa was being processed and wait. Calls to the help desk got cut off several times. My local consulate and high commission voice mail boxes were full. All this despite the evisa website stating visa process takes from 1 to 3 business days.
It's like they're intentionally trying to discourage tourists. At the same time I applied for visas for Laos and by comparison the website was a joy to use, the information requested was far simpler, and apart from a spam email trying to sell me a sim card the process was a pleasure by comparison to the Indian one.
As a data point I entered Delhi using the business class queue, but as we walked further (after entry) I saw the eVisa queues were much shorter and there were more counters to choose from.
Good luck with your visa.
I applied for 2 at the same time. myself and mrs. One arrived in 4 working days the other arrived in 6 working days. Both were very vanilla and same nationalities.
Both lodgements were affected by multiple website crashes and having to re-enter data. Some check boxes reverted to defaults like the hard to spot box stating your parents were Pakistani which I believe could derail an application.
One application crashed at the payment page. The payment went through to my bank, the website says it hadn't been paid, so I resign myself to paying again, but it wouldn't let me because it said it had already been paid! I ended up using the third payment gateway option (and got better exchange rates) so my wife's visa was effectively paid for twice. The website assures me there is a thorough reconciliation process but I've written off that second payment.
Emails to the help desk just returned answers that the visa was being processed and wait. Calls to the help desk got cut off several times. My local consulate and high commission voice mail boxes were full. All this despite the evisa website stating visa process takes from 1 to 3 business days.
It's like they're intentionally trying to discourage tourists. At the same time I applied for visas for Laos and by comparison the website was a joy to use, the information requested was far simpler, and apart from a spam email trying to sell me a sim card the process was a pleasure by comparison to the Indian one.
As a data point I entered Delhi using the business class queue, but as we walked further (after entry) I saw the eVisa queues were much shorter and there were more counters to choose from.
Good luck with your visa.
#5
Original Poster


Join Date: Sep 2012
Location: AGH
Posts: 6,798
What does the status page say about your application? They normally prioritize pax who are travelling shortly...
The BoI helpdesk in Delhi is usually staffed and has access to the same systems:
https://boi.gov.in/boi/public/pages/...6-0011f25b2be6
The BoI helpdesk in Delhi is usually staffed and has access to the same systems:
https://boi.gov.in/boi/public/pages/...6-0011f25b2be6
Dear fassy,
The status of the Indian e-Visa application is as follows :
Application ID :- I0xxxxxxxxxx
Passport No :- xxxxxxxxx
Application Status :- Under Process
Note: Response would be sent to the email provided in the visa application.
For any assistance contact e-Visa support center at [email protected]
and for Tele Enquiries (IVRS enquiry) call at (+91) 82 7808 7808.
The status of the Indian e-Visa application is as follows :
Application ID :- I0xxxxxxxxxx
Passport No :- xxxxxxxxx
Application Status :- Under Process
Note: Response would be sent to the email provided in the visa application.
For any assistance contact e-Visa support center at [email protected]
and for Tele Enquiries (IVRS enquiry) call at (+91) 82 7808 7808.
For a country with so many IT professionals it should be soooooo easy to fix the website and their process. How hard can it be?
#7
FlyerTalk Evangelist




Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,691
Hi all,
what is going on with the eVisa processing? I am now waiting for 10 days on my new business eVisa ETA... last couple of times it was processed within 24hrs. Also NONE of the phone numbers work and no reply to mails. Need to travel on Friday, not getting any update is kind of unnerving. Anyone got any insights or hint whom to reach out to?
Thanks!
what is going on with the eVisa processing? I am now waiting for 10 days on my new business eVisa ETA... last couple of times it was processed within 24hrs. Also NONE of the phone numbers work and no reply to mails. Need to travel on Friday, not getting any update is kind of unnerving. Anyone got any insights or hint whom to reach out to?
Thanks!
#8
Original Poster


Join Date: Sep 2012
Location: AGH
Posts: 6,798
My ETA just came in. No comments or anything. Overall 15 days, so ~10 business days for processing. In general that is acceptable assuming they would clearly say this... but the lack of information and broken down website and payment gateway... that is real trouble,.
#9




Join Date: Feb 2023
Location: DC
Programs: AI Maharaja Club Gold
Posts: 123
In the past I always received my e-visa within 24 hours.
#11
Original Poster


Join Date: Sep 2012
Location: AGH
Posts: 6,798
True, but Germany is also pretty nasty with issuing visa to Indian nationals. Can't count how many time the visa for our business partners were just plainly denied. No idea why. Even with letters of guarantees, deposits placed, and the applicant having US, CA and UK visa in their passports. It is so ridiculous.
Talked to a former colleague who has a friend working in BoI. It looks like they switched to manual processing for ALL eVisa ETAs. In the past a lot were automatically approved, especially the 30 day tourist visa. And now, for Thanksgiving, Christmas and New Year the amount of visa requests spiked a lot. They are just backlogged as it seems.
But the least they could do: Put a banner on the website: Takes longer folks! Count on at least 15 days... if quicker than that, be happy!
Talked to a former colleague who has a friend working in BoI. It looks like they switched to manual processing for ALL eVisa ETAs. In the past a lot were automatically approved, especially the 30 day tourist visa. And now, for Thanksgiving, Christmas and New Year the amount of visa requests spiked a lot. They are just backlogged as it seems.
But the least they could do: Put a banner on the website: Takes longer folks! Count on at least 15 days... if quicker than that, be happy!
Last edited by fassy; Dec 10, 2025 at 12:27 pm
#12
FlyerTalk Evangelist




Join Date: May 2002
Location: NC
Programs: AAConciergeKey/2MM, DL DM/2MM, UA Gold,Hilton Diamond,IHG Diamond, Hyatt Globalist,Marriott Titanium
Posts: 13,217
Are tourist evisas usually faster? It took me hours to complete that application...My trip is in two weeks.



