FFP miles posted to AC instead of OZ by Air India
#1
Original Poster
Join Date: Jun 2023
Posts: 3
FFP miles posted to AC instead of OZ by Air India
Hi,
This is my first time here. I traveled from ORD-HYD on March 29 and HYD-ORD on June 7. The airline for the entire itinerary was Air India. During booking, I provided my Asiana OZ member number for miles. After I took my onward journey, I noticed Air India didn't post it to my Asiana account. So, I submitted a missing miles request with Asiana and got credit instantly. When I submitted the request for my return HYD-ORD, Asiana said it was credited to another airline's FFP account - then I pulled up my reservation and noticed the FFP was different and starts with AC. During my travel, I confirmed with Air India a few times and they validated they see my Asiana airlines FFP.
What do I do for next steps to get my miles credited to Asiana? I am nearing Star Alliance Gold and this would have helped me big time. Can someone please recommend next steps? I appreciate it
This is my first time here. I traveled from ORD-HYD on March 29 and HYD-ORD on June 7. The airline for the entire itinerary was Air India. During booking, I provided my Asiana OZ member number for miles. After I took my onward journey, I noticed Air India didn't post it to my Asiana account. So, I submitted a missing miles request with Asiana and got credit instantly. When I submitted the request for my return HYD-ORD, Asiana said it was credited to another airline's FFP account - then I pulled up my reservation and noticed the FFP was different and starts with AC. During my travel, I confirmed with Air India a few times and they validated they see my Asiana airlines FFP.
What do I do for next steps to get my miles credited to Asiana? I am nearing Star Alliance Gold and this would have helped me big time. Can someone please recommend next steps? I appreciate it
#2
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
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Welcome to FT
Since this will likely need to be resolved by Air India as the operating carrier, I'm moving this to the Other Asian, Australian, and South Pacific Airlines forum.
Adam Smith
AC Forum Moderator
Since this will likely need to be resolved by Air India as the operating carrier, I'm moving this to the Other Asian, Australian, and South Pacific Airlines forum.
Adam Smith
AC Forum Moderator
#3
Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, NH Plat, Former UA 1K
Posts: 5,672
You'll likely have to be quite persistent with AI support. I had this happen once on ET, they insisted that I credited to a ShibaMiles account that I don't even have. Took a while but finally they unwound it and credited it to UA.
#4
FlyerTalk Evangelist
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It can be tough to recover and re-credit miles, and you may just have to write these off.
Depends whether the effort is worth the correct mileage posting.
THAI would not allow me to subsequently change a mileage credit from their TG ROP to NZ Airpoints programs after staff at MEL were ‘too busy’ to correct the accruing program. Darn annoying but I gave up…..
Depends whether the effort is worth the correct mileage posting.
THAI would not allow me to subsequently change a mileage credit from their TG ROP to NZ Airpoints programs after staff at MEL were ‘too busy’ to correct the accruing program. Darn annoying but I gave up…..
#5
Original Poster
Join Date: Jun 2023
Posts: 3
Thank you everyone. I agree that following up with Air India would be the better option. I got a hold of Air India’s Executive Helpdesk so fingers crossed.
I’ll keep everyone posted.
They asked for a copy of my eight ticket and my boarding pass, which, luckily I kept.
I’ll keep everyone posted.
They asked for a copy of my eight ticket and my boarding pass, which, luckily I kept.
#6
FlyerTalk Evangelist
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Very strange, maybe a typo OZ --> AC from AI. Sounds like the outbound had no FQTV# attached and therefore a manual credit worked. Annoying. AI can hopefully fix this.
#7
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
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Moving to India-Based Airlines forum where matters relating to Air India belong.
NewbieRunner, Senior Moderator
NewbieRunner, Senior Moderator
#8
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,350
It will be a big challenge chasing AI to get these back no doubt. Getting back miles from any airline can be an incredibly frustrating task... with AI I imagine it will be like third degree torture. Still if it's getting you *G... that's probably a worthwhile fight.
You are a little unlucky that both OZ & AC have 9 digit FFP numbers... still the last name check should have prevented credit into a random AC account!
You are a little unlucky that both OZ & AC have 9 digit FFP numbers... still the last name check should have prevented credit into a random AC account!
Last edited by PiperAtGatesofDawn; Jun 19, 2023 at 12:14 pm
#10
Original Poster
Join Date: Jun 2023
Posts: 3
#11
Join Date: Mar 2013
Location: Chicago
Programs: AA, BA Silver (at least for a few more months)
Posts: 90
My gut says it’s a scam where someone in ticketing puts in their relatives AC freq flyer number to collect miles and redeem as most passengers won’t even notice. My son didn’t notice and I had to request the BP be reissued.
#12
Join Date: Mar 2013
Location: Chicago
Programs: AA, BA Silver (at least for a few more months)
Posts: 90
This is the AC number that was somehow tied to my son's booking: AC 150106607. The ticketing agent at O'Hare asked me who I booked through and he seemed surprised when I said it was through their Chicago office.
It still shows up in MMB for my son's return journey and I don't know how to get it removed.
It still shows up in MMB for my son's return journey and I don't know how to get it removed.
#13
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,350
#14
Join Date: Jul 2017
Programs: KrisFlyer Gold, Marriott & SPG Plat, Hilton Gold, ShangriLa Jade, Enterprise Plat, Taj Gold
Posts: 3,350
This is the AC number that was somehow tied to my son's booking: AC 150106607. The ticketing agent at O'Hare asked me who I booked through and he seemed surprised when I said it was through their Chicago office.
It still shows up in MMB for my son's return journey and I don't know how to get it removed.
It still shows up in MMB for my son's return journey and I don't know how to get it removed.
#15
Join Date: Mar 2013
Location: Chicago
Programs: AA, BA Silver (at least for a few more months)
Posts: 90
Thanks, for the info. Unfortunately, there’s more to it so I have emailed the Chicago ticketing office since they issued the ticket.
My son is flying back soon and in MMB aside from the Frequent flyer number they somehow managed to add in someone else’s email ID, the travel document number shown is not for his US passport and is citizenship is listed now as Austrian. Can’t tell if this is fraud or IT glitch or incompetence…hope to have an answer on Monday. Will keep you all posted.
My son is flying back soon and in MMB aside from the Frequent flyer number they somehow managed to add in someone else’s email ID, the travel document number shown is not for his US passport and is citizenship is listed now as Austrian. Can’t tell if this is fraud or IT glitch or incompetence…hope to have an answer on Monday. Will keep you all posted.