KYC - OTP Problem
Apr 5, 2016 | 8:10 am
#1
Original Poster
Join Date: Oct 2015
Posts: 10
KYC - OTP Problem
Hi Guys,
For the last 2.5 months, I am stuck with a non-functional Flying Returns account....
As per the new KYC process, I updated my ID documentation and OTPs.
For some reason, the OTPs were not accepted. Because I received mail stating that that my ID documents have been validated but the not OTPs. The mail asked me to re-enter the OTPs and then inform them.
However, when I go to the website now - I do not get the option of OTP verification anymore !! - I guess the system thinks that I already did it and doesn't show the option, but the manual agents say that it wasn't verified.
I pointed this out but I have just been going around in circles for the last two months!!
Anyone else experiencing similar issues? What do I do???
For the last 2.5 months, I am stuck with a non-functional Flying Returns account....
As per the new KYC process, I updated my ID documentation and OTPs.
For some reason, the OTPs were not accepted. Because I received mail stating that that my ID documents have been validated but the not OTPs. The mail asked me to re-enter the OTPs and then inform them.
However, when I go to the website now - I do not get the option of OTP verification anymore !! - I guess the system thinks that I already did it and doesn't show the option, but the manual agents say that it wasn't verified.
I pointed this out but I have just been going around in circles for the last two months!!
Anyone else experiencing similar issues? What do I do???
Apr 6, 2016 | 4:13 am
#4
Original Poster
Join Date: Oct 2015
Posts: 10
Hi Guys,
Thanks for your replies. Can you please tell me which number you contacted them on?
In their mail, they provided the following details --
...we request you to call us on +91 22 61342251. |[email protected]
But it is NEVER reachable ! Where did you contact them?
Its unbelievable !!
Thanks so much!
Thanks for your replies. Can you please tell me which number you contacted them on?
In their mail, they provided the following details --
...we request you to call us on +91 22 61342251. |[email protected]
But it is NEVER reachable ! Where did you contact them?
Its unbelievable !!
Thanks so much!
Apr 6, 2016 | 11:44 am
#5
Join Date: Feb 2013
Posts: 153
For any queries, please send e-mail to [email protected] or call / fax on these numbers: 1800 180 1407 (Toll Free), MSC Mumbai: 022-61342251, Sharjah: 06-55-04849, Shanghai: 8621-5298-5698, Hongkong: 852-2522-4772, Singapore: 65-6221-4909, Bangkok: 662-6532288, New York: 1-800-205-2800, Tokyo: 81-3-5157 5593, Kathmandu: 97-71-4410906, Osaka: 81-662641781, Colombo: 9411-2323987, Dhaka: 88-02-9555915, London: 44-20-8745-1007, Seoul: 822-7526310.
Apr 6, 2016 | 11:44 am
#6
Join Date: Feb 2013
Posts: 153
I dialed the US line and got through to an agent.
For any queries, please send e-mail to [email protected] or call / fax on these numbers: 1800 180 1407 (Toll Free), MSC Mumbai: 022-61342251, Sharjah: 06-55-04849, Shanghai: 8621-5298-5698, Hongkong: 852-2522-4772, Singapore: 65-6221-4909, Bangkok: 662-6532288, New York: 1-800-205-2800, Tokyo: 81-3-5157 5593, Kathmandu: 97-71-4410906, Osaka: 81-662641781, Colombo: 9411-2323987, Dhaka: 88-02-9555915, London: 44-20-8745-1007, Seoul: 822-7526310.
For any queries, please send e-mail to [email protected] or call / fax on these numbers: 1800 180 1407 (Toll Free), MSC Mumbai: 022-61342251, Sharjah: 06-55-04849, Shanghai: 8621-5298-5698, Hongkong: 852-2522-4772, Singapore: 65-6221-4909, Bangkok: 662-6532288, New York: 1-800-205-2800, Tokyo: 81-3-5157 5593, Kathmandu: 97-71-4410906, Osaka: 81-662641781, Colombo: 9411-2323987, Dhaka: 88-02-9555915, London: 44-20-8745-1007, Seoul: 822-7526310.