Does this case deserve a complaint to Jet Airways.
Apr 4, 2016 | 11:45 pm
#1
Original Poster
Join Date: Jun 2011
Posts: 728
Does this case deserve a complaint to Jet Airways.
I recently traveled from BOM-DEL-IXJ on Jet Airways. My flight from BOM-DEL was delayed by about an hour and Jet staff in Mumbai kept false promising me that flight from DEL-IXJ would wait for me. On reaching DEL, I realized that the flight to IXJ was gone. I was put on the 6 PM flight to Amritsar and Jet arranged a taxi for me from Amritsar to Jammu. By the time I reached Jammu it was 2 AM. I reached my destination a good 12 hours late and totally exhausted.
Does this case deserve a complaint and does Jet offer any compensation.
Does this case deserve a complaint and does Jet offer any compensation.
Apr 5, 2016 | 12:03 am
#2
Join Date: Nov 2013
Location: India
Programs: SkyTeam Elite Plus, Accor Gold
Posts: 953
Was there a flight to IXJ on any other carrier after your original flight left DEL?
If so, you could have insisted that they put you on that flight, regardless of the carrier.
If not, then you could have insisted that they put you in a hotel overnight and then pay for the first flight next day.
Jet might argue that when offered an option of a flight to ATQ and then travel onward by taxi, you voluntarily chose that option and they don't owe you anything else after that.
If so, you could have insisted that they put you on that flight, regardless of the carrier.
If not, then you could have insisted that they put you in a hotel overnight and then pay for the first flight next day.
Jet might argue that when offered an option of a flight to ATQ and then travel onward by taxi, you voluntarily chose that option and they don't owe you anything else after that.
Apr 5, 2016 | 12:20 am
#3
Original Poster
Join Date: Jun 2011
Posts: 728
Was there a flight to IXJ on any other carrier after your original flight left DEL?
If so, you could have insisted that they put you on that flight, regardless of the carrier.
If not, then you could have insisted that they put you in a hotel overnight and then pay for the first flight next day.
Jet might argue that when offered an option of a flight to ATQ and then travel onward by taxi, you voluntarily chose that option and they don't owe you anything else after that.
If so, you could have insisted that they put you on that flight, regardless of the carrier.
If not, then you could have insisted that they put you in a hotel overnight and then pay for the first flight next day.
Jet might argue that when offered an option of a flight to ATQ and then travel onward by taxi, you voluntarily chose that option and they don't owe you anything else after that.
Does this deserve a complaint?
Apr 5, 2016 | 12:43 am
#4
Join Date: Nov 2013
Location: India
Programs: SkyTeam Elite Plus, Accor Gold
Posts: 953
You may complain at your own discretion, but I do not think it will get you very far in this scenario.
Apr 5, 2016 | 8:48 am
#6
Join Date: Nov 2013
Location: India
Programs: SkyTeam Elite Plus, Accor Gold
Posts: 953
Apr 5, 2016 | 3:17 pm
#9
Join Date: Mar 2011
Location: Sao Paulo
Programs: LA Gold; Smiles Diamante; Azul Diamante; Bonvoy Gold, Hilton Diamond; All Silver; Localiza Platinum
Posts: 226
Apr 6, 2016 | 12:27 am
#10
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,703
you could complain (& you probably should) but i doubt they will compensate you for anything since at the end of the day you accepted the alternate offer they made to get you to your destination....
Apr 6, 2016 | 9:40 am
#11
Original Poster
Join Date: Jun 2011
Posts: 728
Yes Keyser, I accepted the alternate offer but at that point I had no options. I had non refundable 3 night hotel bookings which would have gotten cancelled due to no show on the first night. Also I had other similar bookings which could not be cancelled. Hence had to accept this offer.
Apr 6, 2016 | 9:59 am
#12
Join Date: Jul 2009
Programs: none
Posts: 1,680
Complain? Depends on the purpose of your complaint.
If all you want to do is let the FT community know what happened, you've done it.
If you're just trying to let the airline know what happened, forget it. They already know what happened. It's 'case closed' for them if they don't hear from you.
If you want to let them know you're not happy with the solution they offered, or if you want more than what they offered, then go ahead and contact them.
If all you want to do is let the FT community know what happened, you've done it.
If you're just trying to let the airline know what happened, forget it. They already know what happened. It's 'case closed' for them if they don't hear from you.
If you want to let them know you're not happy with the solution they offered, or if you want more than what they offered, then go ahead and contact them.
Last edited by Allan38103; Apr 8, 2016 at 9:26 pm