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Old Dec 30, 2015 | 8:02 pm
  #1  
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Jet Interline Query

I am Platinum member with Jet and have recently booked a ticket and undertook travel with Jetairways on BOM-RGN Sector via BKK. Since Jet doesn't travel to RGN, they booked me on Bangkok Airways (their interline partner) for BKK-RGN-BKK sector. All the sectors were originally booked on a single Jet Pnr, while even the BKK Airways had generated their own pnr for all the sectors.

Now while coming back to Mumbai, my RGN-BKK flight was delayed due to which Jet flew without me and Bangkok Airways arranged a seat for me on their own BKK-BOM flight (PG-733) by delaying it over 1 hour on 29/12/15 (Quite nice of them). Now I need clarity on following two things:

1. My luggage was not transferred to my flight at BKK and hence I am without my luggage in Mumbai. Although I have filed a claim at airport with Bangkok Airways; can I still make Jet a party to the issue and ask them to follow up with PG, since my original booking is with them.

2. I was categorically told by Jet that since the BKK-RGN-BKK sector is not codeshared, they wont give me miles for this sector. But, can I claim Jpmiles for my travel on BKK-BOM sector which was eventually undertaken on a PG flight with no codesahre marking on my Boarding Pass?

Can Jet deny me any assistance and excuse themselves, by claiming that I traveled on PG Pnr with PG itself.

Since Jet customer care is not known to be too friendly, I need comments from people here so that I am well prepared before talking to them.
pratik.agarwal is offline  
Old Dec 31, 2015 | 3:49 am
  #2  
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Originally Posted by pratik.agarwal
Can Jet deny me any assistance and excuse themselves, by claiming that I traveled on PG Pnr with PG itself.
this is likely what they will do....have they managed to locate your luggage????
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Old Dec 31, 2015 | 7:15 am
  #3  
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You claim missing baggage on arrival with the airline that got you to your final destination. 9W should give you original routing credit since it was an involuntary reroute.
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Old Jan 1, 2016 | 9:33 pm
  #4  
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My baggage has been delivered to me at home by pg after 2 days. I had contacted 9W, who said they wont be able to help in baggage matter.
I have still not git the miles for the bkk-bom sector. Will update the thread by monday regarding the miles accrual.
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Old Jan 4, 2016 | 8:39 pm
  #5  
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Update

Since I did not get auto credit of miles, I talked with Jet call center and as usual they were unable to sort out the issue and have said they can't update the miles on BKK-BOM sector as the original PNR shows that the travel was rescheduled and new travel was not undertaken with JET.
I have written an email now and they have asked for a standard 14 working days for solution. Will update further as soon as I receive any communication from Jet.
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Old Feb 13, 2016 | 6:08 am
  #6  
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After lots of follow ups jet continues to reject my claim for bkk to bom sector. I tried explaining that bkk to bom sector was originally on 9w but they have still refused it. I have raised the matter to appellate. Will update soon after their reply.
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Old Feb 23, 2016 | 1:43 am
  #7  
 
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Originally Posted by pratik.agarwal
After lots of follow ups jet continues to reject my claim for bkk to bom sector. I tried explaining that bkk to bom sector was originally on 9w but they have still refused it. I have raised the matter to appellate. Will update soon after their reply.
what appellate?
gvipin is offline  


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