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Originally Posted by deovrat
(Post 25799645)
The website is also broken now. Shows the OTP verification screen, but does not send OTPs to either phone or email.
I am genuinely loving this airline :-: |
Originally Posted by deovrat
(Post 25799156)
Maybe they're just trying to scope out dormant members? :D
But no, I must remain optimistic !
Originally Posted by Bioflyer
(Post 25799999)
Had tried generating OTP ONCE yesterday didn't work - today morning when I woke up I had 8 OTP's via e-mail and 9 via SMS - true to AI none of them worked :D
I am genuinely loving this airline :-: On a side note, the earning ratios have taken a massive beating..! :( |
Originally Posted by GuyFromBOM
(Post 25800012)
Primarily, to block Travel Agents from gobbling up FFP mileage of travellers who book AI via them.
On a side note, the earning ratios have take a massive beating..! :( |
Originally Posted by A2A
(Post 25800083)
and there are more changes coming. wait for it!
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this is getting pretty annoying....the otp option is still not working & now i need to redeem miles for a flight early next week....calling ai is such a pain....not that i expect them to but i hope they sort this mess out quickly....
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There is no option of KOLKATA under West Bengal.
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More than a day, still waiting for the email n SMS OTP.
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After trying for 3 days, I finally managed to get both mobile/email OTPs and finish the registration process. Uploaded copies of ID/Address proof. Now I get an email that I have to submit KYC documents and I should call up the helpline. Has anyone completed this KYC process?
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Has anyone been able to raise request for Retro Claims on the new website? I get the option to contact customer service when I click on that option.
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Originally Posted by manish83
(Post 25810158)
After trying for 3 days, I finally managed to get both mobile/email OTPs and finish the registration process. Uploaded copies of ID/Address proof. Now I get an email that I have to submit KYC documents and I should call up the helpline. Has anyone completed this KYC process?
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Originally Posted by Keyser
(Post 25811316)
no such luck here....it just won't send the otp to either the mobile number or email....calling them also does not help since no one picks up....yesterday the call would get disconnected after a couple of rings & today the call gets picked up but you just hear music at the other end & then it disconnects after a while....i need to redeem a ticket for monday & there is no way to do that now....
Email went into the Junk on the first attempt. Can you attempt redemption at the City / airport office? |
so unless your KYC is completed and "verified" no ticket redemption possible. Alongside, i was at the AI mumbai office today, there was a PSU employee sitting there since morning and AI FFP could not figure out for their life why he could not log into his account.
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Originally Posted by GuyFromBOM
(Post 25811357)
I didn't receive OTP on Indian SIM, I added an alternate number and received the OTP promptly.
Email went into the Junk on the first attempt. i checked my junk folder....nothing there as well....
Originally Posted by GuyFromBOM
(Post 25811357)
Can you attempt redemption at the City / airport office?
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It does not ask me for KYC but redemption window errors out with "try again shortly"
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Oh good, its not just me then...
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