Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > India-Based Airlines
Reload this Page >

Consistent error message booking on Jet Airways website

Community
Wiki Posts
Search

Consistent error message booking on Jet Airways website

Thread Tools
 
Search this Thread
 
Old May 21, 2013 | 11:37 am
  #1  
Original Poster
 
Join Date: Sep 2006
Location: Boston, MA
Programs: CX, AA
Posts: 32
Consistent error message booking on Jet Airways website

I'm trying to book BKK-CCU roundtrip on jetairways.com. After choosing the fare ("Promotional Fare"), I fill out my info and click "purchase," only to eventually get the error "Sorry, there has been an error in ticketing/processing your flight request. Your card is not charged. However, the amount blocked on your card will be automatically released by your bank. Please try again later."

I've tried two US-issued credit cards so far (Amex Plat and a Capital One Visa). Neither is billed when this happens. I know there are some issues with US-issued credit cards not working on Indian airlines' sites. I tried to book by phone but they won't sell me the "promotional fare."

So far nobody will explain what this error is, or whether it's a problem with the fare or with my payment method.

Are there any US credit cards that are known to work properly on jetairways.com?

And is it significant that the fares are always shown in THB for this route, no matter what country site I'm on?

Last edited by rxrfrx; May 21, 2013 at 11:51 am Reason: Added currency info
rxrfrx is offline  
Old May 22, 2013 | 1:55 am
  #2  
FlyerTalk Evangelist
10 Countries Visited
20 Countries Visited
30 Countries Visited
15 Years on Site
 
Join Date: Apr 2009
Location: India
Programs: DL Diamond, Bonvoy Lifetime Titanium, ALL Platinum, IHG Platinum
Posts: 30,697
the jet website is terrible & has countless number of errors that they haven't fixed in a long time....i don't think its your credit card, its just the jet site acting like it normally does....

they always display the price in the local currency of your departure country....
Keyser is offline  
Old May 22, 2013 | 10:53 am
  #3  
Original Poster
 
Join Date: Sep 2006
Location: Boston, MA
Programs: CX, AA
Posts: 32
A response from [email protected] claims that this is due to a problem on their end processing the credit card I've given them. So far no suggestions on what US-issued cards might actually work.
rxrfrx is offline  
Old May 22, 2013 | 10:59 am
  #4  
10 Countries Visited
20 Countries Visited
30 Countries Visited
10 Years on Site
 
Join Date: May 2013
Programs: AI Plat, HH Diamond, Bonvoy Titanium
Posts: 391
Originally Posted by rxrfrx
I'm trying to book BKK-CCU roundtrip on jetairways.com. After choosing the fare ("Promotional Fare"), I fill out my info and click "purchase," only to eventually get the error "Sorry, there has been an error in ticketing/processing your flight request. Your card is not charged. However, the amount blocked on your card will be automatically released by your bank. Please try again later."

I've tried two US-issued credit cards so far (Amex Plat and a Capital One Visa). Neither is billed when this happens. I know there are some issues with US-issued credit cards not working on Indian airlines' sites. I tried to book by phone but they won't sell me the "promotional fare."

So far nobody will explain what this error is, or whether it's a problem with the fare or with my payment method.

Are there any US credit cards that are known to work properly on jetairways.com?

And is it significant that the fares are always shown in THB for this route, no matter what country site I'm on?
Better check your card account. I got similar error and my card was debited thrice, and the booking never got through even once. Have to spend a lot of my energy now dealing with Jet and HDFC guys to get my money back. The thought only sends shivers down my spine ..
tirajat is offline  
Old May 22, 2013 | 11:42 am
  #5  
Original Poster
 
Join Date: Sep 2006
Location: Boston, MA
Programs: CX, AA
Posts: 32
Originally Posted by tirajat
Better check your card account. I got similar error and my card was debited thrice, and the booking never got through even once. Have to spend a lot of my energy now dealing with Jet and HDFC guys to get my money back. The thought only sends shivers down my spine ..
Good advice, I did check with the card issuer and they said they had no record that a charge had even been attempted.
rxrfrx is offline  
Old May 24, 2013 | 1:44 pm
  #6  
10 Countries Visited
20 Countries Visited
30 Countries Visited
10 Years on Site
 
Join Date: May 2013
Programs: AI Plat, HH Diamond, Bonvoy Titanium
Posts: 391
Originally Posted by rxrfrx
Good advice, I did check with the card issuer and they said they had no record that a charge had even been attempted.
Lucky you.. .. my Amex card did not have any debits, but HDFC one wasn't so lucky...
tirajat is offline  


Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2026 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.