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Originally Posted by simz
(Post 18089038)
If u r on crack- u will say KF, and if u just hit your head against the pavement, u will say AI.. now tell me - do i know you or do i know you ;););)
Originally Posted by d3vski
(Post 18098155)
JetPrivilege = poo poo.
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Originally Posted by PVDtoDEL
(Post 18095665)
This is true of most carriers. Ticketing office staffers tend to actually have been trained very well, and tend to look at their job as a permanent position. In contrast, call center workers tend to be pretty poorly trained, and they generally look at their job as a temporary thing before they can move on.
I'm sure 9W ticketing office staff are more competent than their call center as well... At the HYD ticketing office, there is one lady who has probably been working there 30 years now, and as far as I'm concerned, she's some sort of air ticketing genius. She can do absolutely anything without much trouble at all. My trips usually take 5 minutes max. Compare that to the hours spent dealing with call center employees.. :mad: Mileage tickets are a different animal than regular paid tickets. While finding a jewel and keeping it for use is easier with retail ticketing offices than with contact center personnel, too often the monopoly on ability to issue a fresh mileage ticket against a member's miles/points is removed from the airport or retail ticketing offices. |
Originally Posted by GUWonder
(Post 18099583)
I agree. Yet most airlines in the major airline alliances have most or all of their retail ticketing offices -- at airports -- incapable of issuing a mileage ticket on their own.
Mileage tickets are a different animal than regular paid tickets. While finding a jewel and keeping it for use is easier with retail ticketing offices than with contact center personnel, too often the monopoly on ability to issue a fresh mileage ticket against a member's miles/points is removed from the airport or retail ticketing offices. |
Originally Posted by PVDtoDEL
(Post 18099783)
That's why you should use AI's FFP instead of those airlines' ;)
For nearly half of my residences, AI has no city retail or airport ticketing office of its own within 60 minutes; and of my residences where there is a city retail or airport ticketing office well within 60 minutes travel time, I can usually get one of those other airlines' programs to set up everything well enough on the phone within the time it would take to travel to an AI city retail or airport ticketing office. I ordinarily try to minimize trips to airports for non-day-of-travel reasons; and I ordinarily don't find the idea of schlepping over to an AI ticketing office to be something very attractive. But if they break all sorts of rules for mileage tickets, perhaps it is very attractive indeed. Do they? ;) |
Originally Posted by PVDtoDEL
(Post 18094226)
Their new website tells all.
Earning miles: .................................................. ..... The only annoying part is you have to go to an AI ticketing office/airport to redeem tickets - but at least you don't have to deal with call center incompetence ;) May be depending on your travel pattern, AI suits you better than 9W.. in my case I will have to stick with 9W.. but even in this day I wouldn't mind switching to IT if they start flying.. |
Depends on how you look at it.
In earning ability, JetPunishment is very generous, with an ever-increasing list of partners one can earn with. I totally expect Jet to get in bed with even Sulabh Shochalay soon enough. In terms of redemptions, they're not bad on domestic economy, but ad a rule, short-haul economy mileage redemptions are not worth it, in that you don't get enough bang for your buck. FF points, to me personally, are best used on premium longhaul travel. For that, Jet are completely useless now. And clueless too, seeing as how they'd rather keep that mileage liability on their balance sheets and fly planes with empty seats. Or happily help you redeem on competing carriers on the same route. The incredibly high surcharges they want on top of the points makes JetPunishment even less attractive. As for elite level benefits, the highest I ever got was Silver, but from what one can plainly see, there is almost no meaningful difference between a Blue Plus and a Platinum, with the odd (and largely insignificant) exception of cancellation fees and upgrade eligibility and so forth. |
Originally Posted by d3vski
(Post 18098155)
JetPrivilege = poo poo.
I am trying to cancel a reward ticket but when i click on cancel using the website, i get a lovely message stating that i cannot do it online and to send a message to [email protected]. Email has been sent but a week later, no acknowledgement or no cancellation and absolutely no idea on how to get Jet to cancel. Will a call to the call centre suffice? (been meaning to but was busy at work last 2 weeks) But calling them should work. Just be prepared to listen to the JetChild try and talk you into re-booking for a random date in the future instead of getting a refund. |
Originally Posted by jasepl
(Post 18101648)
But calling them should work. Just be prepared to listen to the JetChild try and talk you into re-booking for a random date in the future instead of getting a refund.
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Originally Posted by jasepl
(Post 18101640)
Depends on how you look at it.
In earning ability, JetPunishment is very generous, with an ever-increasing list of partners one can earn with. I totally expect Jet to get in bed with even Sulabh Shochalay soon enough. In terms of redemptions, they're not bad on domestic economy, but ad a rule, short-haul economy mileage redemptions are not worth it, in that you don't get enough bang for your buck. FF points, to me personally, are best used on premium longhaul travel. For that, Jet are completely useless now. And clueless too, seeing as how they'd rather keep that mileage liability on their balance sheets and fly planes with empty seats. Or happily help you redeem on competing carriers on the same route. The incredibly high surcharges they want on top of the points makes JetPunishment even less attractive. As for elite level benefits, the highest I ever got was Silver, but from what one can plainly see, there is almost no meaningful difference between a Blue Plus and a Platinum, with the odd (and largely insignificant) exception of cancellation fees and upgrade eligibility and so forth. |
It gets worse now on jet punishment ; any change including a cancellation needs a rs 150 change fee that can only be paid at an airport or city ticketing counter.. So even a damn cancellation won't get an automatic refund... Grrr !
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Originally Posted by jasepl
(Post 18101648)
But calling them should work. Just be prepared to listen to the JetChild try and talk you into re-booking for a random date in the future instead of getting a refund.
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Originally Posted by GUWonder
(Post 18088651)
For some years now, this is a program that I try to use as little as possible -- or better yet -- avoid.
IIRC, 9W consulted which Randy Petersen, the founder of FlyerTalk, about their loyalty program. Not sure if they ignored his advice or what, but what I've seen of the program before and since hasn't pursued me to invest in this program as much as it has pursued me to avoid the program. Best of luck in trying to convince 9W management to actually make the program customer-friendly in terms of the fundamental aspect of making space available for miles at a reasonable mileage ticket price. I am just not sure that it will make much of a difference anytime soon.
Originally Posted by simz
(Post 18088861)
My today morning's experience was a shocker, when my priority tagged luggage came 25 minutes after landing.. all the other priority tagged luggage had come and gone and so had most of the regular tagged luggages..
Then peeked behind the baggage carousel and saw that 3 out of the 4 baggage handlers sitting together and doing nothing while one guy unloaded... Jet rep appeared confused, tried to hurry it up, but apparently my suitcase wasn't stowed last, so came about 20-25 minutes later! Amazing - usually is out first and after a few minutes.
Originally Posted by 15a
(Post 18102448)
It gets worse now on jet punishment ; any change including a cancellation needs a rs 150 change fee that can only be paid at an airport or city ticketing counter.. So even a damn cancellation won't get an automatic refund... Grrr !
The other thread I started regarding supervisors was *precisely* for this reason - it was a Sunday and the buggers told me to go to the airport! Amazing - I just lost taste for Jet - no matter what benefits they have. Anyway, now their lounge policy (for family access) is *worse* or equal to that of SQ, so therefore my boycott of SQ is soon to be lifted - *and* I'll be able to earn *A miles/EQM again, instead of banking to useless JP... |
Originally Posted by jasepl
(Post 18101648)
Not surprising. Their IT setup is already far behind the times.
But calling them should work. Just be prepared to listen to the JetChild try and talk you into re-booking for a random date in the future instead of getting a refund. - Advised that cancellation will cost me 500 JP miles plus 150 RS (no probs, go right ahead) - Advised that i need to pay 150 cash at an airport counter (not good, im in the UK and i cannot be bothered to go all the way to heathrow) - Advised that as i am in the UK, no need for 150 cash change fee (sounds better) - Advised that cancellation over phone does not mean cancellation, it just means that they release my seat. (whats the point of waiting 30 minutes on the phone for that!) - Advised that i can reinstate the ticket for 150RS whenever i want as long as the route stays the same as currently i have a ticket but no confirmed seat. (ok, thats good, i can travel if i change my mind) - advised that 150Rs may NOT apply as i am in UK (whoopee, no fee!) - advised that to get my 2000RS taxes and fees i have to go to airport counter(..., are you serious!) - Advised that to get a refund on my card, i have to pay £4.50 for the pleasure (no problem but why can't they just deduct 4.50 from the refund?) - Advised that the agents name was Lisa and i should have a great day and thanking me for calling Jet Airways (go Eff yourself, i only called you because your website is crap!) What a palava! |
Originally Posted by abhilife2001
(Post 14889007)
To the OP,
I am surprised by your experience.. I travel mostly intl but credit to JP and dont have much problems.. sometimes when the miles dont credit, I scan them the ticket and BP copy and I see the miles credited within 1 week.. For flights on JP metal, the online missing miles link has worked the only 1 time I needed to use it ( as others credited automatically).. JP is a very decent program and if they imporve their award seats availability then it can easily become a great program.. Granted, I fly the LHR-DEL legs exclusively, so that's where I aim for redemptions. I have 13k miles expiring at the end of this month. 4 strong attempts (emails, phone calls etc) combined with flexible dates did not help me use the miles for an upgrade. The last time I tried was sept. since then I ve flow. 10k miles that could have been credited to Jet but which have gone to *A. In a month, I will, for the first time, fly to India on a trip that doesn't involve one leg in 9W and which won't credit to 9W. I m flying a *A carrier that credits to 9W on a route that 9W serves (YYZ-DEL) but I ve finally taken the advice of a 9W call center employee who told me I would be better of with *A. That remark by her wasn't borne out of anger, it was a resigned admission following a lengthy discussion about the problems redeeming. That said, I did have a good op up rate on 9W soooo, the status does help (as does a non Indian passport sadly). |
Originally Posted by yulred
(Post 18111544)
I have 13k miles expiring at the end of this month.
not that it helps if there are no redemption seats available but then there is always the option of redeeming on partner airlines, which is what i have been doing lately.... |
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