Terrible experience on AI (IC)
Nov 29, 2009 | 8:14 am
#16
Join Date: Mar 2006
Location: Rockville, MD
Programs: Alaska-MVP100k; AA-Plat; HH-Diamond; Hertz Pres
Posts: 415
2. Flight info: Agree that if you don't want to listen, don't. But why be given the choice in the case of rubbish? I'd be surprised if the pilot could even read basic English, forget flight manuals, that's how bad. Again, refer point 1 above - unprofessional. I don't pay for cr@p.
4. To the many points on exit row seating: In the case of an emergency, are the crew really going to re-seat passengers on their exit row first before commencing other duties? I think not. It isn't called "Emergency" exit for no reason. Thanks carrotjuice for making my point, but in this case, what do you do when the airline itself is irresponsible???
4. To the many points on exit row seating: In the case of an emergency, are the crew really going to re-seat passengers on their exit row first before commencing other duties? I think not. It isn't called "Emergency" exit for no reason. Thanks carrotjuice for making my point, but in this case, what do you do when the airline itself is irresponsible???
But come on, if the pilot couldn't read basic English / flight manuals, would he be flying the plane? All I am saying is that let us be a little fair.
Regarding exit row, Sankaps's note has explained what I implied. Unless the emergency is of the Kanishka-type, the crew has time to instruct / prepare passengers during the cruise segment. It's not like the plane can land instantly anyway!
Nov 29, 2009 | 11:20 am
#17
Join Date: Apr 2001
Programs: Emirates Gold, SQ Gold, Jet Airways Gold, BA Silver, Qatar Silver, Starwood Lifetime Gold
Posts: 1,167
To respond to the several points made by other posters, particularly WASBLR (!), here goes:
...
2. Flight info: Agree that if you don't want to listen, don't. But why be given the choice in the case of rubbish? I'd be surprised if the pilot could even read basic English, forget flight manuals, that's how bad. Again, refer point 1 above - unprofessional. I don't pay for cr@p.
3. Water when LJ was served: Not right away is fine, but not when (a) i tell the FA that water is required for medication, and (b) it is right in front of the FA on the trolley.
...
...
2. Flight info: Agree that if you don't want to listen, don't. But why be given the choice in the case of rubbish? I'd be surprised if the pilot could even read basic English, forget flight manuals, that's how bad. Again, refer point 1 above - unprofessional. I don't pay for cr@p.
3. Water when LJ was served: Not right away is fine, but not when (a) i tell the FA that water is required for medication, and (b) it is right in front of the FA on the trolley.
...
And regarding the water, it suggests somewhat poor planning / arrogance on your part if you need it right away for medication and cannot wait a few minutes to get it. On most airlines, you would have been told to wait a bit unless it was an emergency. Even if you were travelling in the front.
Nov 29, 2009 | 12:07 pm
#18
Join Date: Apr 2009
Location: 1 AU
Programs: Support the Tyrants Travel Club
Posts: 2,708
And regarding the water, it suggests somewhat poor planning / arrogance on your part if you need it right away for medication and cannot wait a few minutes to get it. On most airlines, you would have been told to wait a bit unless it was an emergency. Even if you were travelling in the front.
I've never been refused water when flying up front (on AA, CO, and AC mostly). Please let me know which these "most airlines" are so I can avoid them in the future.
Nov 29, 2009 | 1:17 pm
#19
Suspended
Join Date: Nov 2004
Location: unreserved car luggage rack
Programs: Indian Railways Wallah Program
Posts: 6,531
Sounds like a typical AI experience 
Maybe the children would decide to play with the door?
I too would like to avoid these airlines.
And regarding the water, it suggests somewhat poor planning / arrogance on your part if you need it right away for medication and cannot wait a few minutes to get it. On most airlines, you would have been told to wait a bit unless it was an emergency. Even if you were travelling in the front.
Nov 29, 2009 | 7:11 pm
#20
Join Date: Mar 2006
Location: Rockville, MD
Programs: Alaska-MVP100k; AA-Plat; HH-Diamond; Hertz Pres
Posts: 415
Nov 29, 2009 | 8:09 pm
#21
Join Date: Apr 2009
Location: 1 AU
Programs: Support the Tyrants Travel Club
Posts: 2,708
Originally Posted by AA
Qualifications
Customers must be advised that government regulations prohibit seating passengers in designated exit seat, on any commercial flight, when they answer NO to the following question. "The government requires any passengers seated in the exit seat be 15 years of age or older, be willing to assist in an evacuation and have no physical impairments that would prohibit your assistance. Airport personnel will make the final determination. Do you meet this criteria?"
Customers must be advised that government regulations prohibit seating passengers in designated exit seat, on any commercial flight, when they answer NO to the following question. "The government requires any passengers seated in the exit seat be 15 years of age or older, be willing to assist in an evacuation and have no physical impairments that would prohibit your assistance. Airport personnel will make the final determination. Do you meet this criteria?"
Originally Posted by DL
Passenger Qualifications
When assigning an exit seat:
They must be able to comprehend instructions for operating the emergency exit including locating and operating a window exit or exit door and directing others to the exit
They must not be under 15 years of age and must not have a condition that might cause them harm if called upon to open an exit
They must be physically able to open an exit door and to lift and stow a 31-52 pound window exit
They must not require the use of a seat belt extension (this limitation is intended to preclude the hazard of entanglement with the additional length of the extension by those passengers attempting to expeditiously exit the aircraft)
Exit-row passengers must be willing to perform these tasks if instructed to do so.
When assigning an exit seat:
They must be able to comprehend instructions for operating the emergency exit including locating and operating a window exit or exit door and directing others to the exit
They must not be under 15 years of age and must not have a condition that might cause them harm if called upon to open an exit
They must be physically able to open an exit door and to lift and stow a 31-52 pound window exit
They must not require the use of a seat belt extension (this limitation is intended to preclude the hazard of entanglement with the additional length of the extension by those passengers attempting to expeditiously exit the aircraft)
Exit-row passengers must be willing to perform these tasks if instructed to do so.
Originally Posted by BA
Civil Aviation Authority requirements
In accordance with CAA requirements, the following categories of passengers cannot be allocated an exit row seat:
Passengers who are either substantially blind or substantially deaf, to the extent that they might not readily assimilate printed or verbal instructions given.
Passengers who are unable to understand and carry out instructions given in English.
Passengers who are unable to reach, open, lift and throw out the exit door in an emergency.
Passengers who because of physical stature, age or sickness have difficulty in moving quickly.
Children under 16 (whether accompanied or not) and infants.
Passengers who are travelling with anyone who would require their assistance in the event of an emergency.
When requesting an exit row seat you will be asked to verify your eligibility.
In accordance with CAA requirements, the following categories of passengers cannot be allocated an exit row seat:
Passengers who are either substantially blind or substantially deaf, to the extent that they might not readily assimilate printed or verbal instructions given.
Passengers who are unable to understand and carry out instructions given in English.
Passengers who are unable to reach, open, lift and throw out the exit door in an emergency.
Passengers who because of physical stature, age or sickness have difficulty in moving quickly.
Children under 16 (whether accompanied or not) and infants.
Passengers who are travelling with anyone who would require their assistance in the event of an emergency.
When requesting an exit row seat you will be asked to verify your eligibility.
I don't know what (if?) the policy is in India. When I flew in AI this past summer, I was seated in an exit row and the FA came over and explained what would be expected of us and asked if we agree to that, etc.
Nov 29, 2009 | 8:25 pm
#22
Suspended
Join Date: Nov 2004
Location: unreserved car luggage rack
Programs: Indian Railways Wallah Program
Posts: 6,531
http://www.jetairways.com/EN/US/Term...skCheckin.aspx
Guests under 15 years of age, including passengers with infants
Nov 30, 2009 | 1:57 am
#23
Join Date: Apr 2001
Programs: Emirates Gold, SQ Gold, Jet Airways Gold, BA Silver, Qatar Silver, Starwood Lifetime Gold
Posts: 1,167
The door cannot be played with at cruise -- it will simply not budge. The pressurization of the aircraft keeps the door firmly "plugged" into the wall. Even the door opening lever cannot be moved at higher altitudes.
Regarding water: I does not appear AI refused to serve water. They said they would serve it after the complete the juice service. Have seen it happen quite commonly on many airlines... "can I have coffee please?" "I'm sorry sir, we do not have coffee on the cart, we will bring it for you after we finish the drinks service". Had this happen on BA, AA, LH, etc etc. I see no problem with it.
But if you are they type that wants it, and wants it NOW!, then I guess you will be disappointed (or will continue to fly airlines where you can just order the crew around).
Nov 30, 2009 | 3:00 am
#24
Join Date: Feb 2009
Location: Hyderabad
Posts: 24
I have seen many comments of the OP on AI/IC & its obvious that he hate AI/IC. I feel during the entire flight time, he had focussed only on the negative points of the airlines. I have also flown with AI/IC & agree they need to improve a lot in terms of customer service & operating an airline but they do have some good features. His points on the Captain accent, Seats recline, noise outside, crew service etc is just blown out of proportion. Please dont criticise an airline for the sake of it. Moreover the airline can not be responsible for the co- passengers on the flight. You are also one among them.
Nov 30, 2009 | 6:17 am
#25
Join Date: Mar 2006
Location: Rockville, MD
Programs: Alaska-MVP100k; AA-Plat; HH-Diamond; Hertz Pres
Posts: 415
Here we are criticizing the pilot's English skills, or lack thereof. And we have FT'ers misinterpreting remarks written in English. Ironic, isn't it?!
Mr. Bean, cj001f: we know that kids are not allowed in the exit row during takeoff or landing. This is true for pretty much every airline. The question was regarding the cruise portion of flight, when emergency exits are moot. Unless airlines allow you to strap on parachutes and jump off the plane mid-flight, how does it matter who sits in the exit row?
Mr. Bean, cj001f: we know that kids are not allowed in the exit row during takeoff or landing. This is true for pretty much every airline. The question was regarding the cruise portion of flight, when emergency exits are moot. Unless airlines allow you to strap on parachutes and jump off the plane mid-flight, how does it matter who sits in the exit row?
Nov 30, 2009 | 8:18 am
#26
Join Date: Aug 2007
Location: ORD
Posts: 746
Mr. Bean, cj001f: we know that kids are not allowed in the exit row during takeoff or landing. This is true for pretty much every airline. The question was regarding the cruise portion of flight, when emergency exits are moot. Unless airlines allow you to strap on parachutes and jump off the plane mid-flight, how does it matter who sits in the exit row?
Are you seriously proposing that its ok for kids to sit in exit row and in case of an emergency landing when they're freaking out the kids should move out of the exit row and allow some one else to move in so they can do the needful ?
Nov 30, 2009 | 9:29 am
#27
Join Date: Apr 2001
Programs: Emirates Gold, SQ Gold, Jet Airways Gold, BA Silver, Qatar Silver, Starwood Lifetime Gold
Posts: 1,167
It matters who sits in the exit row as if the Aircraft has to make a rapid descent and emerg landing the person in the exit row should be qualified to do the needful.
Are you seriously proposing that its ok for kids to sit in exit row and in case of an emergency landing when they're freaking out the kids should move out of the exit row and allow some one else to move in so they can do the needful ?
Are you seriously proposing that its ok for kids to sit in exit row and in case of an emergency landing when they're freaking out the kids should move out of the exit row and allow some one else to move in so they can do the needful ?
So while no one is recommending kids to sit in the exit row in general, some airlines relax this constraint during cruise, especially for long flights, as long as kids are back in their non-exit row seats prior to descent.
A lot of posters on this thread are just shooting from the hip. I have been in and around the airline industy for over 15 years, and actually know what I am talking about. I suspect WASBLR also knows what he is talking about.
Nov 30, 2009 | 10:35 am
#28
Suspended
Join Date: Nov 2004
Location: unreserved car luggage rack
Programs: Indian Railways Wallah Program
Posts: 6,531
Nov 30, 2009 | 12:25 pm
#29
Join Date: Aug 2007
Location: ORD
Posts: 746
So while no one is recommending kids to sit in the exit row in general, some airlines relax this constraint during cruise, especially for long flights, as long as kids are back in their non-exit row seats prior to descent.
A lot of posters on this thread are just shooting from the hip. I have been in and around the airline industy for over 15 years, and actually know what I am talking about. I suspect WASBLR also knows what he is talking about.
Seems like this has been discussed elsewhere and 15 seems to be age when one can sit in an exit row.
In any case I don't believe what you're saying is official airline policy but at the discretion of the FAs.
http://www.flyertalk.com/forum/ameri...ng-w-kids.html
http://www.flyertalk.com/forum/unite...-exit-row.html
Nov 30, 2009 | 12:56 pm
#30
Join Date: Oct 2008
Location: ORD
Programs: AA lifetime gold, United Mileage Plus silver, Marriott Platinum Elite
Posts: 503
I have been asked to wait for a few mts as the flight attendant finishes serving whatever she was at the time MULTIPLE times on AA, BA and LH. All within the last 12 months and each time in their Business class cabin.
There are plenty of things that we can fairly blame AI for .... why make up things?